Night Manager - Crowne Plaza Hunter Valley


Description About us

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Crowne Plaza Hunter Valley, located in the heart of the Hunter Valley, just over two hours north of Sydney, offers premier resort accommodation with a scenic golf course, breathtaking vineyard views and great leisure facilities right on our door step.


Your day to day

We are looking for a Night Manager to join our high performing team. Reporting directly to the Rooms Division Manager, you will be responsible for running the hotel’s night audit activities, supervising, directing and supporting the Night Audit and Reception teams with their daily activities, knowledge, development and promotion of associated hotel activities and rewards programs.

You will be responsible for ensuring the safety and security of the hotel guests overnight and communicating with the Hotel Leadership Team in the event of any serious emergency, security or health & safety matter. You will also be required to undertake some Housekeeping, Food & Beverage and Finance duties in the hotel during your shift.

This is a full time position based in the shift period 23:00 – 07:00. This role will require you to work across a 7 day roster which will include weekends and public holidays.

What we need from you

For this vital role, we’re looking for someone who meets the following criteria:

  • You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience
  • Dynamic, vibrant, confident and professional personality
  • At least 2 years’ experience within a hotel Front Office operation, with exposure to both Reception and Reservation procedures.
  • Working knowledge of a hotel property management system such as Opera
  • Excellent customer relations, problem solving, decision making and time management skills
  • Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
  • High standard of personal presentation
  • The flexibility to work on a rotating roster including evenings, weekends and public holidays
  • A current New South Wales Responsible Service of Alcohol qualification

You must also meet the legal requirements to work in this country


What we offer

In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself. So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG. To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.com/careers