Clinic Administration Officer

As our new Clinic Administration Officer you will be responsible for providing administrative support to all aspects of the Mental Health Online service. Mental Health Online is an online service run by Swinburne’s National eTherapy Centre and funded by the Department of Health.

Mental Health Online provides therapist support via placement students, to people who experience a range of mental health conditions. You will be responsible for the management and conduct of a range of administrative requirements including client communication and scheduling, administrative aspects of student placement and ensuring that the service runs in an efficient and effective manner while maintaining client confidentiality and satisfaction. The successful applicant will possess a high level of confidence and proficiency with computers/IT, the ability to work autonomously and well developed critical thinking and problem solving skills.

The National eTherapy Centre (NeTC), an Australian Government Department of Health funded online mental health service, which is part of Swinburne’s Centre for Mental Health in the School of Health Sciences. The Centre for Mental Health has strengths in digital mental health innovation, including cognitive behavioural self-help and therapist assisted interventions for persisting mental health problems.

About Swinburne University of Technology
Swinburne is a multi-sector university of science, technology and innovation with more than 54,000 students and 5000 staff globally. Swinburne offers postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways. The University’s mission is to be a world-class university, creating economic and social impact through science, technology and innovation. We aim to deliver future ready learners, research with impact and innovative enterprise.

Swinburne’s Faculty of Health, Arts & Design equips students to take up active and innovative roles in the world as knowledge leaders and managers of health, design, technological and social change. We are also committed to high quality, high impact research which integrates design, technology and society with leading edge research centres and a willingness, and ability, to respond to industry priorities.

About you
To be successful in the role, you will have:

  • Extensive relevant executive administration experience; and or completion of a bachelor degree
  • Excellent interpersonal skills, with the ability to communicate, liaise and work with people at all levels, both internal and external to the University with tact, maturity and appreciation of sensitive issues
  • Highly proficient computer skills, in particular MS Office Word, Excel, Outlook
  • Excellent organisational and time management skills, along with the ability to prioritise activities, manage competing priorities as well as respond to ad hoc and time critical requests while meeting deadlines

A full list of selection criteria is available within the position description.

  • Flexible working arrangements
  • Hawthorn Aquatic and Leisure Centre (HALC) discounted memberships
  • Onsite health services
  • Private health insurance discounts

How to apply and further information
Please submit your application by clicking on the ‘Apply’ link, and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description. For further information about this position, contact Fiona Foley - Centre for Mental Health via email on

Should you require further support for an interview due to special needs or consideration, please contact For support or queries related to Aboriginal and Torres Strait Islander employment, please contact

If you are experiencing technical difficulties with your application, please contact the Recruitment team on

Agency enquiries will not be accepted for this position.

Swinburne is a large and culturally diverse organisation. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for women for 10 years in a row and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.

Applications close at 5pm on Wednesday 21st October 2020.