Return To Work Specialist


#Closer #Braver #Faster



The Role

We’re currently seeking a physical rehabiliation professional to join our Return to Work Specialist team. Our focus is to provide exceptional face to face customer service, providing them with the support they need with the aim to influence effective recovery following a workplace injury. Using your experience, you will actively work with customers to identify appropriate options which enables sustainable RTW & Recovery outcomes.


Key Responsibilities

  • Educate and provide support to claims consultants on physical related injuries.
  • Provide strategic advice on claims to achieve an early, safe & sustainable RTW & Recovery outcome.
  • Be the face of CGU; Visit injured workers, employers & health providers to develop RTW strategies.
  • Review & analyse emerging claims to identify trends and risks.
  • Be involved in continuous improvement projects as well as coordinating WorkSafe and/or CGU initiatives.

Skills & Experience

  • Proven background in physical injury rehabiliation (essential)
  • Occupational Rehabilitation and/or Clinical background (desirable)
  • Demonstrated experience managing and advising on physical injury issues arising in the workplace (desirable)
  • Strong communication and interpersonal skills, with an ability to build key relationships internally and externally.
  • Demonstrate experience in conflict resolution and negotiation.
  • A Full Australian Drivers License is essential as travel will be required in the future.

About Us
At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:


#Proud to be me – we value difference, not sameness
#Together – harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do


IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.


Let’s Talk


In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.


At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities. IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our website: https://www.iag.com.au/reconciliation.