Client Service Manager Food Testing Australia


Dandenong South VIC 3175, Australia Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 48,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Food Testing Australia is an exciting new service dedicated to the Australian food industry. With its team of highly dedicated and skilled individuals and from its brand new facility, Eurofins Food Testing is set up to deliver world class laboratory testing with the best service.

Job Description

The Client Service Manager manages our clients' projects from start to finish... and often beyond the finish. With a strong technical background in either chemistry or microbiology they understand the laboratory and are able to guide the clients through the process and the results, with a clear understanding of their needs and a passion for great service.

Their standard missions include:

  • Providing assistance to clients in regards to responding to queries, requests for quotes, following up missing/delayed reports, and coordinating sample logistics;
  • Managing the samples process in the Eurofins IT systems (CRM, LIMS, customer interfaces...)
  • Supervising the progress of results with the laboratory team and with subcontracting laboratories everywhere around the world;
  • Explaining the results to the clients with the support of the technical team, managing deviations and queries;
  • Operating in accordance with the Eurofins Code of Ethics, OH&S requirements, and ensuring that he laboratory operates in accordance with the Company's Quality and Procedures manuals

In addition to this, given the start-up nature of this business, this role comes with extended responsibilities:

  • Being the champion user for the full suite of Eurofins sample and customer IT solutions;
  • Running demos and trainings for clients on the Eurofins client interfaces;
  • Collecting samples from customers from time to time;
  • Being the main point of contact between our Australian Food laboratories and the subcontracting laboratories around the world.

Qualifications
  • Tertiary qualification in chemistry/microbiology/biology
  • At least 5 years experience working in a commercial laboratory
  • Excellent written and oral communication skills and the ability to structure thoughts deliberately, logically and directly.
  • Strong knowledge of standard office applications, especially MS Excel.
  • Strong attention to details, and ability to be hands-on.
  • Excellent organizational skills, ability to multi-task and handle time and client pressure.

Additional Information

Please note: Current Eurofins employees should first speak with their manager before submitting an application for this position

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.