IT SUPPORT AND SERVICE OFFICER


Department for Environment and Water
Job reference: 401360
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Job Description:

The ICT Support and Service Officer provides high quality customer support to ICT system users via remote technologies and onsite support for both level 1 and 2 incidents and requests. The ICT Support and Services Officer seeks to understand the customer's needs, document the issue and resolve incidents in accordance with Service Level Agreements. The ICT Support and Services Officer will be responsible for the closure of tickets logged within the IT Service Management Application within the service management lifecycle as well as the delivery end user training, creation of documentation and identifying areas of improvement. The ICT Support and Services Officer is to determine customer requirements and enhance and improve the overall customer ICT experience.

Contract: 21/5/21

Special Conditions:

  • More than one position available.
  • A current national Police Certificate is essential (for identified Positions of Trust)
  • May be required to participate in fire management and associated duties.
  • Some out of hours work may be required.
  • A current driver's licence and willingness to drive is essential.
  • Some intra/interstate travel involving overnight absences may be required.

Remuneration:

ASO4 $72,135 min p.a. - $75,616 max p.a.

Application Instructions:

All applications must be submitted online.
Applicants should submit a CV and cover letter of no more than 1500 words (3 pages) addressing the key role outcomes outlined in the Role Description.

Enquiries to:

Matthew Emes
Manager, IT Service Management
08 8204 9022
Matthew.Emes@sa.gov.au


Applications close: 03/10/2020 6:00 PM