Residential Youth Workers - Mental Health Support Workers


  • Support Young People with severe and complex mental health issues
  • Provide safe and nurturing care in a residential environment
  • Casual shifts with a base hourly rate of $44.54 + Super + penalty rates

ProCare Australia is the leading specialist recruitment agency for the community service industry in Australia, providing casual, locum and permanent career opportunities.


Have you ever left a difficult shift and felt like you weren’t supported? As a ProCare Australia worker, you will have access to debriefing and support.

Are you tired of not getting financially recognised for your skills and experience? As a ProCare worker, you will be financially remunerated according to the likely challenges of your shift. We provide direct support to clients too, so we will offer you an attractive hourly rate. Your shifts could range from short morning or afternoon shifts, full days and sleepover shifts. Nights, weekends and public holidays incurs higher penalty rates.

Have you ever felt pressure to back-fill a shift, but not been shown any appreciation when you make an effort? The very nature of your work with ProCare is flexibility. Got an important event coming up, let us know your availability each week and we will work around you. Our exclusive mixed rotating roster promotes work-life balance for all our staff. On a side note, we’ll also match your location with the client so you won’t have to worry about lengthy commutes or extensive travel.

About the role:

We are seeking confident, experienced and qualified Residential Youth Workers / Mental Health Support Workers to work in a residential environment in Toowoomba.

The Young People have severe and complex mental health issues. Experience working with Young People in crisis, who self harm and have suicidal ideations is required.

If you share our passion for delivering quality client-centred services that significantly improve the lives of young people we’d love to hear from you.

You will be responsible for:

  • Providing quality support and services to young people with a mental health issue who live in residential service.
  • Working collaboratively with young people in their recovery.
  • Providing support that is client-focused, community oriented, and sensitive.
  • Assisting young people with mental health issues to develop and maintain relationships, which facilitate independence.
  • Assisting young people with mental health issues to improve their daily living skills through guidance, supervision, and encouragement.
  • Mentoring and acting as role models for young people in building positive social skills, utilising effective conflict management and negotiation, and building healthy relationships.
  • Encouraging and educating young people on healthy living habits to support emotional well being.
  • Encouraging the growth of self-esteem, self-worth, and self-confidence in the young people

To be Successful, you will have:

  • Minimum of Diploma or Cert IV in Community Services (or other related discipline)
  • Experience in working with young people experiencing mental health issues
  • Demonstrated capacity to relate to young people, their families/carers, and other stakeholders with dignity and respect
  • Ability to assess risk and follow relevant protocols to manage crisis situations calmly and effectively
  • Demonstrated and effective listening and communication skills in both written and verbal formats.
  • Understanding of and commitment to the principles of duty of care, and rights to privacy and confidentiality
  • Ability to help program participants link in with other relevant community resources and to promote the rights, responsibilities and recovery of young people
  • A current Blue Card (or willingness to obtain one)
  • A current First Aid & CPR Certificate (or willingness to obtain)
  • A current National Police Check (or willingness to obtain)
  • A high level of reporting skills and computer literacy
  • Regular availability for day and evening shifts, sleep overs and weekend shifts

Highly Desirable:

  • Hope and Healing Certificate
  • Therapeutic Crisis Intervention (TCI) trained
  • Youth Mental Health First Aid
  • Experience working with Indigenous and CALD clients

Salary & Benefits

  • Base Hourly rate of $44.54 per hour + Super
  • Night and weekend penalty rates on top of the base rate
  • Flexible working hours

Click apply and we'll be in touch shortly.

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.


Find out more about positions available at www.procareaustralia.com.au