Salesforce Administrator


Madison Group Enterprises is an Australian owned and operated business that has been supporting industry sectors such as utilities, resources, manufacturing, infrastructure, commercial, cities and transport for over 29 years.

A bit about us

At Madison, great people are the heart of our success. Growing from a small operation of 2 people in 1991, Madison now employs over 130 people across Australia and New Zealand. We are always evolving to implement new innovations in technology and to meet our customers’ changing needs. As a result, the business is experiencing strong growth and we have an exciting opportunity for an experienced Salesforce Administrator to join our team based in Murarrie, Brisbane.

The opportunity

Working with key business stakeholders the Salesforce Administrator is responsible for the successful adoption and operation of the Salesforce solution within the organisation. They will use their strong knowledge of the platform to provide guidance in best practice and to support the users of the system in meeting their business goals. Working with development teams, they will manage the detailed design and delivery of enhancements and customisations in order to maximise the Salesforce investment. They will take an active role in configuration and data maintenance and will ensure that proper governance structures are in place to manage and facilitate change. Above they will be responsible for making Salesforce a living entity, championing the adoption of the platform throughout the business and ensuring that the system continually evolves to produce ever increasing value for the business.

The day-to-day life of the Salesforce Administrator will include:

Consulting with key business stakeholders to determine business requirements and recommend enhancements to improve implementation on the platform.
Working with development teams to ensure the successful on-time delivery of customisations and enhancements.
Establishing of standards for data management and governance to ensure that the data in the system can fulfil reporting and integration needs.
Research changes in upcoming versions of and other integrated applications and providing recommendations when necessary to enhance efficiency and productivity.
Administering and maintaining the system workflows, customisations, documentation, training materials and data.
Training end users in the effective use of the system.
Providing timely and accurate Level 2 application support to all end users as per SLA’s.
The benefits

At Madison, our culture is the heart and mind of who we are and champions how we interact with each other and our customers and suppliers. In our 2020 Employee Experience Survey when asked to describe our culture using three words the top words our teams used were friendly, fun, family, inclusive, professional, and positive.

Training, both technical and professional, is very important to us at Madison. Being at the coalface of technological advancements and in an exciting growth phase of our business, we understand that enhancing the expertise of our employees ensures that our business remains up to date and our team members are able to take on the complex technical challenges of the future. It is for this reason that we provide regular product training, as well as training that focuses on building the soft skills of our employees.

What we are looking for

The successful applicant will be a great people and team person with a thorough working knowledge of Salesforce Lightning platform at an administrative or architectural level. Your ability to work with different stakeholders and provide a high level of support is essential. You will have:

Excellent organisational skills and ability to manage multiple competing demands.
Excellent communication skills (written & verbal) with experience training and coaching users on Salesforce
A collaborative approach with a proven ability to effectively engage key stakeholders at all levels of the business.
Strong understanding of change management, release and development processes
Proven Business Analysis experience.
Strong problem solving and analytical skills.

Education & Experience

Tertiary degree qualification.
Industry qualifications in Salesforce platform (Salesforce Certified Administrator or Sales Cloud Consultant) are highly regarded.
Minimum of 5 years’ experience in relevant applications support / business systems administrator / system administrator role.
Demonstrated experience with Salesforce automation tools including Flows, Process Builder and Approval Processes.
Previous experience with Salesforce CPQ, Pardot, or ERP management is highly desirable.

If this sounds like you, please apply now! All applications must include a cover letter outlining how you would add value to this role and resume to be considered.