Contact Centre Officer

About the Company:

atWork Australia is a leading Employment Services provider, we are proud to have strong partnerships with employers to help drive employment opportunities for all Australians.

This is very exciting times for atWork Australia as we are experiencing significant growth across the country as a leading employment services provider. We support clients with disability, injury, illness and disadvantage to build better working lives. Currently we have a newly created position for a DES Contact Centre Officer based in Lidcombe.

This will be a full time max term opportunity.

About The Role:

As the DES Contact Centre Officer you will be the first point of call for our participants, key duties of the role will include:

  • Answering all calls and assisting participants where possible to minimise phone traffic to sites;
  • Delivering the Welcome experience to participants - who we are, what we do, and the purpose of our service;
  • Ensuring regular contact with our participants to ensure engagement with the program; and
  • Providing advocacy and information about atWork Australia's services to both participants and the wider community.

About You:

We are looking for someone who has excellent customer service skills and is able to provide a friendly and engaging experience during all phone calls.

Key attributes we are looking for include:

  • Ability to communicate and build rapport with participants and employers;
  • Ability to provide helpful solutions with a friendly demeanour;
  • Customer focused ensuring all participants are engaged and satisfied with the service;
  • Ability to manage difficult clients and problem solve;
  • Highly motivated and driven to achieve customer service requirements and targets;
  • Genuine passion and eagerness to assist people with disability to have a better life; and
  • Current Police Clearance no greater than 6 months old and ability to obtain Working with Children's Check.

Working for atWork Australia:

atWork Australia are committed to our employees, working for atWork Australia not only offers you a very rewarding career, but we also offer:

  • Career development and progression opportunities nationally;
  • Career development and progression opportunities across the MedHealth Group;
  • Partake in our incentive and rewards program for meeting and exceeding KPI's;
  • Discounted Health Insurance;
  • Road side assistance and;
  • Supportive friendly environment

Further details about atWork Australia can be found via our website

AtWork Australia promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds to apply.