Operations Manager, Facility Management, CRE, Australia

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.


Responsible for making sure that buildings and their services meet the needs of the people that work in them. The Facility Manager will be responsible for inspecting, maintaining and repairing mechanical, electrical, plumbing, and HVAC systems to ensure optimal operating results. Oversee the company’s facility operations, manage staff, manage office moves and manage janitorial duties, all while remaining in compliance with local, state and federal regulations.


  • Associate/contractor management
  • Lead facilities-related activities on a daily basis
  • Develop and maintain facilities services database
  • Building system maintenance
  • Equipment maintenance
  • Manage vendor contact relationships
  • Update facility floor plans
  • Participate in move management activities
  • Maintain and repair facilities/preventative maintenance
  • Landlord building services
  • Supervise office services staff; work scheduling, work coordination, coaching and performance evaluation
  • Administrative Assistant support
  • Procure office supplies
  • Supervise mailroom and receptionist duties


Enable / Implement / Ensure CRE services. Provide CRE service and support to specific business area(s) of medium scale/ complexity e.g. Cluster or cross-business

  • Manage service relationship with specific business unit/ area for range of CRE services
  • Develop CRE solutions that reflect best practices and work across multiple business areas/ geographies
  • Provide consulting on CRE matters to senior business team, drawing on specialist colleagues as needed
  • Manages and accountable for the financial performance of a business area, ensuring that their teams have in place the systems required to manage costs, revenue and profitability in line with market opportunities
  • Knowledgeable in main products, services and business processes of their key business and basic knowledge of all other divisions
  • Uses business knowledge and market data to develop solutions and establish clear priorities for actions to increase performance of the division
  • Emphasizes how costs and problems can be minimized
  • Inspire the organization to respond positively to change

oDirects the implementation of change programs taking appropriate action to ensure success

  • Project definition and scope management
  • Defines the project scope based on required timescales, resource and budget availability and with consideration to project challenges and risks
  • Project planning to ensure smooth operational delivery

oManages project plans including estimates of critical path, budget and resources needed for target achievement

  • Demonstrating financial control

oManages financial performance within a project


  • 5-10 years of relevant Commercial/ Corporate Real Estate experience (Developer, Property Leasing Agencies, Brokers, large corporations In-House Real Estate Specialist)
  • 1-4 years leadership experience (staff or vendor leadership)
  • Relevant University Degree e.g. in Business, Architecture, Engineer, or Real Estate related field
  • Membership in Professional Real Estate Institutions preferred, e.g. Royal Institution of Chartered Surveyors