Specialist Clinics Administrator

Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.

An exciting opportunity currently exists for an enthusiastic and highly experienced Administrator to join our Specialist Clinics Department.

The primary objective of this role is to provide a professional, customer-focused and efficient administration functions within Austin Health Specialist Clinics Department to enhance patient care and service delivery.

The Specialist Clinics Administrator works as part of a supportive team, meeting the accountability requirements of the Department of Health reporting Medicare legislation and participates in the department's Performance Management Program.

The Specialist Clinics Administrator works across a number of areas within the department including Call Centre (high volume inbound), Referral Intake, DVA Transport, Medicare Office and in Clinic.

To be successful in this role you must demonstrate/Key responsibilities will include:

  • Patient-centred approach to service delivery.
  • Ability to use initiative and work autonomously and in a team.
  • Ability to problem solve in a variety of complex situations.
  • Excellent computer skills and a willingness to learn new applications.
  • Excellent communication and customer services skills including telephone and switchboard experience.
  • Experience in working within a multidisciplinary team environment

Work with us! Your reward is to work in a collaborative environment which will provide you with opportunities for ongoing training and development. Your benefits will include salary packaging, and employee assistance program.

All appointments are made subject to a satisfactory National Police Check conducted by Austin Health and if required, a Working With Children Check.

Austin Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.