Customer Service Manager - Beauty

  • Location
  • Job Category
    Sales & Marketing
  • Work Type
  • Date Advertised

Customer Service Manager – Beauty

Our Client:

Our Client creates simple & effective range of skin essentials based on best in class botanical ingredients. The result is good quality, non irritating, useful skin care that you like using & your skin will love. This brand creates skincare that is fun & simpler – less stressful.

The Role:

Due to ongoing growth across the business, an outstanding opportunity as Customer Service Manager has been created. Reporting to the Marketing & Communications Manager, the successful candidate will manage a customer service team of 7 staff. The Head Office is in Surry Hills.

Main responsibilities include:

  • Leading, coaching & developing an experienced customer service team
  • Ensuring all orders are correct & liaising with the relevant teams to ensure that issues are rectified
  • Maintaining & executing the brand voice across all communication & ensuring the customer service team deliver a consistent message
  • Managing refunds, chargebacks & customer invoices through Shopify & Paypal
  • Providing relevant feedback to departments
  • Analysing customer service statistics & compile accurate reports on a regular basis
  • Anticipate customer queries & create/update canned responses where needed

The Benefits:

Work in a cohesive culture where there is outstanding tenure across the business. Be rewarded & recognised for great performance & have FUN at work!

Skills Required:

  • 5+ years experience in providing customer service support (preferably within e-commerce or retail)
  • Marketing Qualification preferred but not essential
  • Experience leading, coaching and inspiring a team to perform
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service experience and passion
  • Extremely organised with strong time management skills
  • Data driven with a passion for analytics and insights
  • Ability to develop processes

Don’t miss out on this brilliant opportunity – apply now!

For further queries, please contact Amelia Hennessy quoting Reference Number RCC5748 on 0415 583 898.