Customer Experience Officer


$62,778 per annum, plus super
Permanent, Full-time

We are seeking the support of a customer focused and pro-active Customer Experience Officer to continue our strong relationships with our internal stakeholders, ratepayers and community.

As a Customer Experience Officer, you will support the City by:

  • Providing high quality customer service and administrative support in a courteous, efficient and effective manner to all customers.
  • Providing a quality customer-focused information service.
  • Promoting the City of Perth and its services whilst assisting patrons with queries.

You will be experienced in providing outstanding customer service support, with very good verbal and written communication, complimented by strong computer literacy skills.

You will also have high attention to detail, excellent time management and organisational skills, with the ability to multi-task. Above all, you will live the City of Perth values of commitment, teamwork, courage and respect that allow us to come together to provide an exceptional service to our community.

How to apply

To apply and find out more information about the position and the application requirements, please click on the 'apply' button. If you are unable to access the attachments, please contact the Human Resources unit on (08) 9461 3278.

Applications close: 5pm, 16 November 2020

The City of Perth is committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment.

  • Canvassing of elected members during the recruitment process will disqualify your application


For further information please contact Alyce Higgins, Alliance Manager Customer Experience, (09) 9461 3867.