Inbound Customer Service Consultant


We are one of Australia's leading national providers of outsourced sales and customer service support.

Our Success comes down to a positive work culture where the hard work and dedication of our employees are rewarded with a range of benefits including:

  • An active social engagement program, monthly VIP nights and incentives
  • Health & wellbeing initiatives including group fitness classes, cash rewards and others
  • Multiple reward & recognition programs
  • Career development and progression opportunities

Job Description

You will build rapport with customers and assist with resolving general enquiries.

Using your well-developed customer service skills, you will gain a thorough understanding of the customer's needs to promote suitable health products and services.

Qualifications

You will be passionate about helping people and possess;

  • Great phone contact handling skills
  • Exceptional interpersonal skills
  • Confidence in taking ownership of difficult calls with customers in challenging and sensitive circumstances
  • Team player, working collaboratively to exceed expectations
  • Experience working in an inbound contact centre (desirable)

Additional Information

TSA is Offering:

  • Casual position
  • ASAP Start!
  • Hourly rate of 26.96/hr
  • Inbound Customer Service position
  • An exciting opportunity to be a part of a new business program.

COVID – Safety

At TSA, the health, safety, and well-being of our team is our number one priority! In response to the COVID-19 pandemic, we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously