Customer Liaison Officer


Who We Are

Zenitas Healthcare is a community-based healthcare provider. We help our clients and communities live heathier and happier lives, so they can thrive. We offer community-based healthcare in primary care, allied health, homecare and mobile health and for all ages and life stages.

We have grown through acquisitions of like-minded, customer-focused businesses which includes:

  • Accommodation & Care Solutions (ACARES)
  • Australian Home Care Service (AHCs)
  • Comrec
  • Orion Services

We provide personal and aged care, disability services and accommodation, general practice medicine, physiotherapy, occupational therapy, podiatry, speech pathology, and dietetic services.

The Opportunity

Working with Australian Home Care as an Customer Liaison Officer you will be responsible for the operational implementation of individually tailored and human-focused complex care and solutions for our aged and disability care clients across Perth. This role is a rewarding and engaging role that enables our clients to optimise their independence, health, well-being and quality of life.

Each day may be different, but your core responsibilities will include:

  • Provide solutions to complex disability and aged care needs, aligned to customer goals and care plans
  • Undertaking and management of customer assessments and reviews
  • Facilitate customer specific training to support workers where appropriate, based on customer program needs
  • Work closely with Field Support Leader in region to flag and escalate any support worker behaviour related matters
  • Risk assessments as required

About you:

You may be a Senior Support Worker or Supervisor/Team Leader looking for that next step in the healthcare sector. This role will provide you the challenge that you're looking for in your career.

To do well in this role you may have:

  • Demonstrated experience in health, particularly client/case management, quality management, incident management and resolution;
  • Broad community services sector knowledge, including knowledge of Disability and Aged care sectors, such as National Disability Insurance Scheme (NDIS) and Aged Care programs
  • Knowledge of the changing environment in the health sector, including funding, supplier market and emerging trends in service delivery.
  • Exemplary customer service skills. Demonstrated experience in assessment of holistic customer care needs, development of care plans and completion of client and funder approvals.

What We Offer

We believe our people are the key to our success, and we foster a supportive, friendly and creative working environment. Our human-centric business philosophy also means that we learn from each other, celebrate each other’s successes, and achieve great results by working together.

We offer you:

  • Flexibility in the hours you work to balance work from home life
  • Opportunities to work closely with highly experienced and passionate professionals who love what they do
  • Ability to have an impact on our clients’ lives

What’s Next

Zenitas prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you think this role might be for you, we want to hear from you. Please click apply.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

For any questions regarding your application, please send a message through your LiveHire Inbox (top right corner dropdown box of your profile), or email recruitment@zenitas.com.au