Liability Specialist

Job no: 503352
Work type: Full Time
Location: Adelaide
Categories: Workers Compensation, EML SA

  • Assist with the liability of workers compensation claims
  • Investigate, track and determine complex claims to achieve the best possible outcome
  • Join a diverse and collaborative company, that values both professional and personal growth

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Reporting to the Eligibility Team Leader you will be responsible for providing proactive support to the claims team relating to the assessment of liability and the determination of claims. The role involves the investigating, strategizing, tracking, follow up and determination of complex claims to achieve the best possible outcome.

This position will require a high level of collaboration with the Claims Services Business Unit and the Technical Specialist Team to ensure proactive and accurate liability assessments of all claims.


  • Assess all aspects of liability on your allocated claims pursuant to legislation, guidelines and authorised limits
  • Meet required time frames and keep all key stakeholders informed of progress
  • Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
  • Maintain accuracy of claim determination data in RTWSA and EML’s systems


  • Previous experience handling claims liability decisions and/or a background in worker’s compensation would be advantageous, however we’d love to hear from you if you’re a recent graduate from human resources, law or business degrees
  • High level of resilience and a willingness to hold complex conversations
  • High attention to detail and organisational skills
  • Effective communication and conflict resolution skills
  • Effectively listen and understand the needs of the customer


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative team culture
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please or for more information/confidential conversation please contact Sharan Sandhu on

Advertised: 05 Nov 2020 Cen. Australia Daylight Time
Applications close: 04 Dec 2020 Cen. Australia Daylight Time