Front Office Support Analyst


An exciting opportunity has become available for a Front Office Support Analyst to join a growing business with global reach. You will have an opportunity to support the Cash Equities and Electronic Trading businesses and work with traders in a fast paced, client facing environment. In addition, you will also be involved in project work ranging from application and exchange upgrades, disaster recovery planning and execution to operational process improvement initiatives.

As a motivated Front Office Support Analyst, you will join a talented global technology team focused on high quality and consistent delivery to support the business group Commodities and Global Markets in meeting their business objectives.

The role is aligned to Macquarie Capital Global Equities Operation Group within Macquarie and is a core business. Macquarie Capital Equities provides full-service institutional cash equities brokerage services covering sales, electronic, high touch and program trading activities. The role of a Trade Support Analyst includes primary responsibility for providing Trading Desk trade support whilst also contributing to the provision of operational technical support across the Global Equities platform estate at Macquarie; ensuring the technical delivery of key operational projects and initiatives involving analysis, design and deployment; and providing regular updates regarding Equities Operational changes to Macquarie business stakeholders, users and the wider Technology Enterprise team.

In this role, you will:

  • work closely with business stakeholders and deliver prompt responses to queries from the business
  • support key cash execution platforms including vendor products Fidessa, IRESS, iBroker and other large scale, internal systems
  • incident, problem, and change management
  • be pro-active in process improvement/automation to resolve regular operational issues
  • work with Product Vendors, Exchanges, Data providers and other service providers to facilitate product upgrades
  • work closely with the global teams (IT Development, Service Desks, System Integrators, Incident Managers, Problem Managers, etc)
  • participate in a follow-the sun support model.

To be successful in this role, you will have:

  • 3-5 years of experience in a previous Front Office Support role
  • experience working with execution and trading platforms – exposure to Fidessa and IRESS would be highly regarded
  • good knowledge of Windows Server, Unix and SQL (both in a physical and cloud environment)
  • knowledge of order lifecycles to support trading products
  • the ability to operate both independently and as part of a motivated team, to be proactive, and able to interact with stakeholders across all levels
  • understanding of Electronic Execution (Algorithmic and DMA trading) and FIX protocol
  • be pro-active in approach as well, possessing logic and problem solving ability
  • display strong customer service focus and the ability to deliver quality support
  • be open to rostered weekend support.

If this sounds like the right opportunity to further your career, please apply via the link or contact Victoria Oh at victoria.oh@macquarie.com for any queries.

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group’s purpose is to power the entrepreneurial enterprise.

Our commitment to Diversity and Inclusion

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.


About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 15,000 employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.


Job no: COG-955176
Work type: Full time
Location: Sydney
Category: Mid-senior, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Victoria Oh
Opening Date: 04/11/2020