Guest Service Agent


Who we are
Our iconic beach location is the inspiration of our fun and energetic vibe. At Novotel Sydney Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle. As we are professionally relaxed, our passion to welcome and connect with our guests surfaces. Our natural approach reveals a genuine and honest sense of service, which enable us to provide lasting memories of local experiences. Manly’s community spirit embodies care, health and wellbeing, inspiring our team to be in balance.

Our Hotel
Our 4-star beach front property offers 213 rooms, 9 function rooms, multiple F&B outlets along with a rooftop pool and health club. At Novotel Sydney Manly Pacific our spectacular beachfront location attracts different guests from Conferencing to leisure, and has a wide range of restaurants, shops and bars in close proximity, while still being within easy reach of Sydney.

The Role
A day in the life our Guest Service Agent includes:
  • Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out throughout their stay
  • Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge
  • Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
  • Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities
  • Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner

What we are looking for
  • A natural ability to authentically connect with people
  • Excellent time management skills
  • Exceptional communication and customer service skills
  • A passion for hospitality and enthusiasm for working with people from all over the world
  • Flexibility to work various shifts including week-ends, mornings, evenings and public holidays
  • Previous experience with Opera or Fidelio favourable
  • Working rights in Australia to be able to fulfil a permanent flexible part time role

What we offer
  • Great team member industry benefits
  • Fun and energetic team
  • Uniforms and dry cleaning
  • Opportunity to grow your career within an international hotel group
  • Beach front location!

Job: Reception Primary Location: Novotel Sydney Manly Pacific 55 North Steyne Road Manly, NSW 2095