Consumer Peer Support Worker

Reference: 54591

Consumer Peer Support Worker

  • Exciting new Consumer Peer Support role

  • Part time 0.8 / rotating roster

  • Post Discharge Mental Health Support Program based at Royal Melbourne Hospital

  • Support individuals experiencing mental health crisis in a supportive environment

The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

Your new team

Inner West Area Mental Health Service (IWAMHS) and ENGAGE

  • The ENGAGE team contributes to a Post Discharge Mental Health Support Program. The team works closely with the IWAMHS Emergency Mental Health Team located within the Royal Melbourne Hospital Emergency Department.

  • ENGAGE provides specialised mental health support for individuals following mental health crisis and presentation to the RMH Emergency Department (ED), or those assessed by Police and Clinician Emergency Response (PACER) and Consultation Liaison Psychiatry who are not referred to community mental health services.

  • The ENGAGE program provides brief intervention follow up and linkages within 24 hours of a hospital attendance.

  • We are a small, supportive clinical team who are passionate about supporting individuals and their families and carers following mental health crisis

Your success in this role, will be in your ability to

  • Empower consumers to make their own choices about their treatment and recovery with an emphasis on strengthening their internal resources to move forward.

  • Support individuals to create external links in the community for ongoing support.

  • Assist consumers by ensuring they actively participate in their own identified recovery goals.

  • This role will work with a clinical team, requires an understanding of how mental health services work, a resilient and positive approach, and good communication skills.

Your Contribution

  • Be a true team player with confidence and desire to share their wisdom, knowledge and experience.

  • Lived experience of mental illness is an essential prerequisite for this role and a good understanding of peer support frameworks would be beneficial.

  • Demonstrate compassion and resilience, providing peer support and information to mental health consumers in both inpatient and outpatient service settings.

Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.

IWAMHS is part of NorthWestern Mental Health which boasts a sophisticated learning structure and we pride ourselves on supporting continuing professional development.


For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.