Service Designer


  • Seeking an Experienced Service Designer | ASAP Start!
  • High Profile Government Agency | 3-Month Contract
  • Part-time | 3 Days a Week

Seeking an Experienced Service Designer | ASAP Start!

High Profile Government Agency | 3-Month Contract

Part-time | 3 Days a Week

The Role:

Seeking a skilled Service Designer to join a highly engaged and fast-paced organisation in the Public Sector. Your experience in user testing and human centred design will allow you to help the agency explore ways to develop and test flexible working arrangements across the organisation's 750+ employees. Your goal will be to establish sustainable practices that can be adopted long term.

This is a 3-month contract, working 3 days a week and offers a highly competitive rate. ASAP start so apply now!

Seeking an Experienced Service Designer | ASAP Start!

High Profile Government Agency | 3-Month Contract

Part-time | 3 Days a Week

The Role:

Seeking a skilled Service Designer to join a highly engaged and fast-paced organisation in the Public Sector. Your experience in user testing and human centred design will allow you to help the agency explore ways to develop and test flexible working arrangements across the organisation's 750+ employees. Your goal will be to establish sustainable practices that can be adopted long term.

This is a 3-month contract, working 3 days a week and offers a highly competitive rate. ASAP start so apply now!

Responsibilities:

  • Lead the development of key inception materials such shared objectives, key success measures, and team social contract
  • Conduct user research, establishing a segmented view of our employee needs (ie: personas) including pain points and moments that matter
  • Conduct desktop research of latest innovations and best practices, synthesise and share
  • Provide human centred design advice and leadership to the pilot team, ensuring choices balance user experience and process efficiency
  • Design and facilitate co-design workshops
  • Scope and lead design sprints
  • Produce collateral and other visual materials to support communication and engagement for audiences ranging from executives to broader staff, using a range of methods (ie; storytelling)
  • Lead review of pilot test results (retrospectives) and resulting design iteration (backlog)
  • Establish, prioritise and maintain a backlog of features/initiatives for the pilot

Your Skills:

  • Experience in contemporary Human Centred Design practices and methods
  • Strong verbal and visual communication skills
  • Strong facilitation and stakeholder engagement skills, with the ability to converge on innovative and effective solutions across diverse perspectives
  • Able to coach and mentor others in modern design thinking approaches
  • Experience in supporting go-live and iteration of experience/service changes in a real-world environment
  • Experience in agile and lean practices, with the ability to coach others in these practices
  • Prior experience in employee experience, flexible working or workplace design advantageous

Why apply with Hudson?

Wondering which agency to contact for your next contracting role? At Hudson, we value our contractors. We hope for a long and lasting relationship with you. You are not just another application to us. We work hard to offer you exceptional opportunities over and again, searching extensively for the best fit for both you and our client! Want to know more? Apply now!

How to Apply:

To submit your application, please click Apply Now! For a confidential discussion, please contact Alicia King at Hudson in Melbourne on 03 9623 6633.





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