National Administration Officer


  • Free Gym Membership
  • Future career progression
  • On-going training and personal development

This is a great opportunity for an organised administrative assistant who enjoy taking personal ownership of administrative processes and support business performance


About Genesis Fitness

with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!

Take the next step in your career!

Genesis Fitness currently have an opportunity available for an experienced Club Manager, Regional Administrator or experienced Customer Service Manager to take the next step in their career, as National Admin Officer for VIC.

About The Role

Working for Genesis Head Office and splitting your time across all Genesis Clubs, you'll be to lead the admin teams in overdues, cancellations, suspensions and customer service initiatives.

The role will see you oversee all elements of customer service, administration and general customer service, as well as develop and deliver training to staff.

This role is a maternity leave cover. The number of hours for the role are flexible, a minimum of 24 hours per week is required with the opportunity to increase the hours to full time for the right applicant.

Responsibilities:

  • Oversee the national team of Regional Administration Officers
  • Manage national KPI's
  • Review, design and deliver policy updates
  • Design and deliver training
  • Manage communication with key accounts
  • Oversee feedback escalation process
  • Complete national reporting
  • Provide troubleshooting support to clubs and management teams
  • Implement and manage consistent administration and operational standards
  • Develop & implement customer service initiatives

Qualifications/Experience Required:

  • Experiences in a Customer Service role
  • Strong organisational skills
  • Exceptional communication skill both verbal and written
  • First Aid certificate/CPR (or the ability to acquire)
  • Working with Children's Check (Employee status)
  • National Police Check clearance
  • High level of computer literacy
  • Positive attitude
  • Experience working with Debit Success and/or Clubware will be beneficial

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!