Bank of Melbourne isn't just another bank. Our Head Office and Customer Contact Centre are in the heart of Melbourne.
Our branches and corporate banking centres are staffed by the best and brightest people who will take an active role in their neighbourhood, because we believe that no one understands Victorians like the people who live here.
Our Opportunity - Customer Service Advisor
At Bank of Melbourne, we believe in taking the time to get to know our customers as a person, not a series of accounts. We're looking for people who genuinely enjoy dealing with people to be key members of our local branch customer service team.
Our Customer Service Advisors’ have a unique ability; they know how to make banking more of a conversation so customers actually look forward to coming into the branch. They know our customers' names and the neighbourhood they work in like the back of their hand, so they're always assured of a friendly face. Understanding the individual needs of both our personal and business owner customers is second nature and they're able to recommend exactly which products and services will genuinely serve them best. If more specialised advice is needed, they'll introduce customers to the local specialist best able to help.
What we are looking for from you
For a start, you'll love where you live and work, and enjoy creating a true sense of neighbourhood. You're at ease talking to people and know how to balance friendliness with a strong service ethic through your previous experience in sales and service. Working as part of a team is something you enjoy and you actively work with your team members to achieve performance goals. Problem-solving poses no problems, nor does thinking on your feet and adapting to change with ease.
Why this role is for you
Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service.
Secondly you crave development – because our customer service specialists are so critical to us there are so many opportunities for career & personal development available to them. Whether it is home lending, leadership, business banking or wealth – we have many opportunities for our people & we really want to see you grow.
Finally, you want to work with great people. You know that great people make great workplaces – we think we’ve developed a fantastic team of people and we want other fantastic people to join us.
Our commitment to you
Better banking can't be delivered without the right people. We understand that your satisfaction in what you do leads to our customers' satisfaction. We'll support and actively encourage your career development and growth, provide flexible work options and a host of some of the best financial & non-financial benefits out there.
Bank of Melbourne, as part of Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.
We’re proud to listen, share and celebrate the richness and diversity of Aboriginal and Torres Strait Islander cultures. This NAIDOC Week we reflect on the theme: Always Was, Always Will Be.
Where to from here?
Please apply online where you will find you will be invited to participate in the first part of our online process through our assessment partner Gallup, please action this request as early as possible, to enable us to manage your application and provide you with an update on your job application in a timely manner.
For more information visit CareersatBankofMelbourneWestpac Group is an equal opportunity employer, and we’re proud to have created a culture and work environment that values diversity and flexibility, and fosters inclusion.