Contact Tracing Officer


Reference: 34915

Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.


We have an exciting opportunity for enthusiastic Contact Tracers to join the North East Public Health Unit at Austin Health.


About the North East Public Health Unit


The North East Public Health Unit (NEPHU) is a newly established unit working to prevent and respond to the spread of COVID-19 in the north-east suburbs of Melbourne. In the future the unit will likely play a pivotal role in the broader aspects of public health. We are based at Austin Health, but will operate across the north-east of Melbourne.


As we build an inclusive unit that embraces diversity and difference, we are looking for enthusiastic healthcare professionals who would like to join our multidisciplinary team as a Contact Tracer.


About the Role


A Contact Tracer is responsible for responding to the COVID-19 emergency, with rapid turnaround times and completion of tasks which include:


  • Contacting and interviewing the north-east catchment community who have tested positive to COVID 19

  • Establishing assessment for both acquisition source and infectious periods

  • Identifying and interviewing close contacts of people who have tested positive to COVID 19

  • Identifying and escalating high risk settings

You will work closely with the Operations Lead and Medical Officers within the unit. These are fixed term positions (2 years), available full time or part time, that will cover 7 days a week, working a rotating roster across shifts (0800-2030).


About You


We are looking for enthusiastic people who thrive in a dynamic and fast paced environment. We are looking for people with:


  • Strong verbal and written communication skills

  • Ability to interact in an empathetic and non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions

  • Critical thinking and problem-solving skills, and the ability to use sound judgment

  • Ability to adapt to changing environments and receive constructive feedback

  • Ability to maintain confidentiality, and practice ethical conduct

  • Ability to work effectively with all levels of staff and relevant community stakeholders

  • Strong time management skills (organisation, prioritisation, multitasking)

  • Ability to work independently and as part of a multidisciplinary team

  • Proficiency with MS Office 365 (i.e., Outlook, Word)

  • Proficiency with use of technology and mobile devices

Key challenges


  • Balancing constantly changing priorities and demands, within tight timeframes in a high pressure, fast paced environment, while understanding and maintaining highly confidential Health data.

  • Managing a broad range of enquiries on COVID-19 processes and procedures while maintaining a detailed understanding of the response and identifying correct escalation points.

  • Working professionally with organisations experiencing high levels of stress and need for support.

What you need


Preferred qualifications and skills include:


  • Nursing or Allied Health clinical background, or

  • Previous experience working in a public health unit (e.g. public health officer, environmental officer)

  • Computer technical competency working with electronic medical records and Microsoft platforms

  • Demonstrated problem-solving skills and attention to detail

  • Demonstrated excellent communication skills

  • Current AHPRA registration

Things to consider when expressing interest:


  • Your availability will need to be across 7 days per week, across shifts (morning and afternoon)

  • Weekend and/or evening work will be required

Work with us! Your reward is to work in a collaborative environment which will provide you with opportunities for ongoing training and development. Your benefits will include salary packaging, and employee assistance program.


All appointments are made subject to a satisfactory National Police Check conducted by Austin Health and if required, a Working With Children Check.


Austin Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.