APS 3 - Customer Service Officer


  • $59,237 - $65,270 (plus super)
  • Richmond - NSW

The Role
The APS 3 Customer Service Officer (CSO) role requires candidates that can work as part of a local team contributing to a national integrated service delivery culture. In this role candidates need a strong background in customer service/service delivery with the ability to problem solve and adapt to changes in work priorities.

The CSOs are the frontline of our Defence Customer Service Network (CSN), delivering internal products and services relating to military and civilian personnel and travel, just to name a few.

About our Team
Directorate of Archives and Service Centres (DASC) is part of the Defence CSN that comprises call centre, email and face to face customer services, archives, travel, publishing and library functions. Our dedicated staff ensure the role of the network provides high quality customer service to serving Australian Defence Force (ADF), ex-serving and Reserve members, Australian Public Service (APS) and the general public.

The team at RAAF Richmond comprises of 7 CSOs and reports to an APS4 Team Leader. In this region there is one Customer Service Centre which also supports two additional Back of House Products, Technical Publications and Base Mail Room. The successful candidate will be required to work across all products supported at RAAF Richmond.

Our Ideal Candidate
The successful candidate will be able to demonstrate effective communication skills to work across face to face, phone and written correspondence.

To be successful in this role you will have:

  • Demonstrated experience in a service delivery environment
  • Demonstrated ability to deliver presentations to large audiences and key stakeholders
  • Demonstrated ability to work collaboratively within a diverse team and work environment
  • A commitment to on-the-job training and participation in activities to build and maintain customer service skills, systems and product knowledge
We are looking for enthusiastic people to join our team and form a Merit Pool of suitable candidates for future placement.