Service Technician


The Services Technician (Field) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Tasks:

  • Undertake installation and commission of equipment supplied by the Company.

  • Provide after-sales service for customers within agreed respond time.

  • Recommend appropriate spare parts and service proposal to customer with objective of minimizing the lead time for trouble-shooting.

  • To articulate the service issue with the customer and any follow up or revisit/additional work required to fix the instrument.

  • Develop and maintain good rapport with customers and working colleagues for smooth operation of the business.

  • Undertake any relevant tasks as may be directed by the superior from time to time.

Requirements:

  • Minimum 5 years service experience in relevant scientific products.

  • Certification as an electrician or electronics technician is an advantage.

  • Clean drivers license

  • position to be home office based preferably in Melbourne

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.