Customer Specialist - Customer Servicing

Let’s look at the opportunity:

Be the first point of contact for all Latitude Customers – be the voice of our brand.

Our Service team are currently working from home receiving inbound calls & requests, resolving general account related enquiries while balancing customer and business desires.

We assist customers professionally and efficiently with customer experience as the number 1 focus.

  • Be the professional & welcoming voice of our company
  • Continually provide the right information
  • Easily switch to inbound, online and email requests as required

Let’s look at you.

We believe in taking the time to get to know our customers as a person, not as another number. So, we're looking for genuine conversation starters, rapport builders who are high energy, personable and engaging.

  • Be as swift as they come at grasping new information and products
  • Be both a critical and logical thinker
  • Remain calm in the face of challenging situations
  • Flexibility to work from home or from the office when required
  • Be comfortable working in a team that runs between 8am – 8pm Monday to Friday

Our customer’s privacy is paramount therefore a private working space at home is a must.

We measure success in the following way, we focus on:

  • Customer satisfaction and long-lasting customer relationships
  • The personal well-being and happiness of our team
  • Giving back to our community and industry
  • Most importantly …. creating fun each and every day

We are focused on supporting your development and ambitions for future career opportunities within Latitude.

We always endorse a safe, healthy, engaging and productive working environment for all employees and workers, whether that be in your home an office or a combination of both.

Sound like you?

That’s a good sign! In return for your energy and ideas we offer genuine flexible family life / work balance e.g. adjusted days, hours. Health, well-being and social initiatives to help you feel great and connected.

We live and breathe our values. Act Right, Show Care, Be Curious

Partners in money

Latitude may seem like the new kid on the block, but it’s taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans and insurance is what we offer - but what we really are is a platform that helps people shop and live better.