Client Support Officer, The Orange Door Goulburn


Reference: VG/FSV/572133

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We also coordinate access to services that support vulnerable children and families. We are working across government and with our partners in the family violence, family services and broader social services sectors to transform services and introduce new practices to make it easier for people to get the help, protection, and support they need. By leading collaboration and engagement for Victoria’s family violence response we will make sure victim survivors remain at the heart of these changes, and that services are safe, accessible and culturally appropriate. At Family Safety Victoria, everything we do begins with a deep understanding of people’s lived experiences and the specialist expertise of the family violence, family services and broader social services sectors. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au

Number of vacancies available: 3 x Ongoing positions available. Full-Time and Part-Time arrangements negotiable

Office Location(s): Shepparton

Position Summary:

The Client Support Officer is a position in each The Orange Door. The position is the first point of contact for people accessing the services of The Orange Door. Operating within The Orange Door Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with The Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of The Orange Door, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

Are you

  • Committed to providing high quality service delivery to vulnerable clients?
  • Able to communicate sensitively and effectively in complex and challenging situations?
  • A high performing team player with a collaborative approach?

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:


For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and pre-employment screening processes. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.



Click 'Apply Now' below to submit your interest in this role.

For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.