Reception/Administration Officer

Casual position with full-time hours now up until March 2021 (2-week break over Christmas), then required on an as needed basis when someone is away.

About You

You are a highly motivated, detail-oriented person who loves helping people and organising things. You have a desire to excel in a role where you can learn and master a variety of skills and are an essential member of a team. You are known for your radiant warmth, professionalism, reliability, efficiency and caring personality. You love working in a team and willing to help out across our multi-site team. You are passionate about serving others and being your best self and as a result, you reflect on your work practices and strive for continual improvement. You are proficient at being patient and caring while managing multiple and competing demands.

Perhaps you aren’t feeling fulfilled with your career so far and know that there is a better opportunity waiting for you or maybe you are new to the workforce, we focus on the values you bring to our organisation and hard work and commitment. Either way, you want the opportunity to become more than just a standard team member because you know that you are able to deliver much, much more.

Things are about to change for the better, read on to hear how...

You’ll be an integral part of our dedicated Allied Health team and take intense pride in the powerful change you can implement in people’s lives by working together as a team. You’ll enjoy working as part of our playful, close-knit and dedicated team. You will be the front of house face of our business and work together with our other administration team members to ensure that everything runs smoothly so our clinical team members can focus on their client's needs.

Your role will involve a wide variety of tasks such as:

· Reception duties (front desk and phones)

· Appointments and billings

· Processing payments

· Directing the flow of email, phone and face to face communications

· Phone communication with clients and team

· Email communication with clients and team

· Managing mail

· Scanning, filing and electronic document management

We have a well-established and well-resourced clinical space at our flagship clinic which requires a full-time team member to support the busy day to day activities. This is an exciting opportunity to get in on the ground level of a progressive team and be part of an amazing journey of growth within the community.

About Us

At Therapy Alliance Group (TAG) we:

  • Are a well-established, well-resourced and progressive multi-disciplinary practice
  • Help each TAG Team member reach their potential both professionally and personally
  • Deliver excellent patient outcomes in a fun and friendly environment
  • Support each other
  • Invest actively in supervision, professional development and staff training
  • Implement family-friendly work practices
  • Are rapidly growing - with lots of new opportunities and areas of speciality
  • Have specialist clinics including a multidisciplinary paediatric feeding clinic and plans to expand our specialist clinic offerings

With over 15 years of history (previously as Chatterbugs) we are built on a solid foundation. TAG is now a thriving allied health organisation with five clinical practices in Toowoomba; Chinchilla; Beenleigh and Burpengary. TAG provides stable and rewarding employment that's never boring! We love what we do and have fun while we do it.

Our rapid growth comes down to our focus on each individual’s unique potential and the TAG values that guide the way we work and support within the community. We love to recognise your own unique potential and love supporting you in your career progression and always promote from within.

Previous reception, customer service or administrative experience, especially within an allied health private practice would help you stand out but more importantly your ability to demonstrate attention to detail, reliability, hardworking, taking initiative and warm caring nature to clients will be key to being successful in the role.

Tell us why this job is for you!

Simply apply with a resume and a specifically tailored cover letter telling us why we at TAG can’t wait to have you on our team. Please ensure you start your cover letter with “My idea of a great workday is…”

For a copy of the role description or any questions call Amanda Ford on 1300 661 945 to discuss this opportunity further.

Therapy Alliance Group

Speech Pathology | Occupational Therapy | Physiotherapy

Toowoomba, Chinchilla, Beenleigh and Burpengary

Application Deadline: 22/11/2020

Expected Start Date: 30/11/2020

Job Type: Casual

Salary: $28.86 per hour


  • 8 hour shift
  • Monday to Friday
  • No weekends
  • On call


  • administration: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Administrative Duties:

  • Scheduling
  • Sorting and sending mail
  • Answering and routing phone calls
  • Greeting visitors

Financial Duties:

  • Processing payments