Field Service Technician


  • Full-time Position
  • Join a Global OEM at a fantastic new branch
  • Fantastic new branch

Komatsu is a world leader in the technology behind state of the art earthmoving, mining, construction and utility equipment. Komatsu’s vision is to be indispensable to our customers by having the most professional, skilled and engaged people who drive innovation. With over 3,000 employees across Australia, New Zealand, Indonesia and New Caledonia, progressing our business forward is a key element of our success. At Komatsu we consider ourselves family where we meet challenges together, solve complicated problems together, strive for a better future together and most importantly enjoy ourselves whilst developing great friendships. Your Success is Our Success.

The Opportunity:

We are seeking an experienced Field Service Technician - Diesel Fitting to join the team at our Townsville Branch.

Reporting to the Branch Manager, the purpose of the role is to carry out maintenance and repairs on mobile equipment, predominantly construction equipment and ensure excellent customer service.

The role plays an integral part in ensuring high levels of safety, quality and efficiency are given to the Komatsu Service Department.

The position will require travel to Komatsu customers in Julia Creek, Charters Towers, Hughenden and Prairie.

Key Responsibilities:

  • Ability to demonstrate an appropriate level of technical understanding of the design & function of Komatsu equipment groups.
  • Demonstrate competencies of testing and adjusting of machine operating and monitoring systems utilising relevant literature and testing equipment.
  • Generate technical reports to a professional standard utilising given formats of Microsoft office programs.
  • Utilise relevant Komatsu operating programs such as Dynamics, Link One and SMAP.
  • Coordinate major site based equipment maintenance projects.
  • Carry out accurate service reporting in an efficient manner including standard templates and Komserv reporting.
  • Follow required job scope
  • Complete departmental reporting such as TSI & warranty claim processes as required

The knowledge, skills and abilities we’re looking for:

  • Relevant Trade Certificate - Mobile Plant Mechanic (HD Diesel Fitter / Mechanic)
  • Minimum of five years post trade experience in a field maintenance position
  • Automotive Air Conditioning Licence will be highly regarded
  • A proven high level of customer service
  • A demonstrated commitment to safety with the ability to work in remote areas and unsupervised
  • Excellent written and verbal communication skills and good understanding of computer systems
  • Original Equipment Manufacturer (OEM) experience, particularly with Komatsu equipment, and field service exposure including breakdowns and diagnostics, will also be highly regarded
  • Current LR classification driver's licence (minimum requirements)
  • Be able to provide a driving history report

Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.