Customer Relations Officer


  • Use your customer service ability to build long term relationships
  • Work in the disability sector
  • Competitive remuneration and salary sacrificing

About the Opportunity


As Customer Relations Officer you will establish and maintain long term relationships with customers.


You will

  • Assist with new customer enquiries including liaising with the customer’s informal support as well as other health practitioners/disability providers
  • Provide information about our service offerings and assess the customer’s compatibility with our service
  • Provide referral sources to customers who are incompatible with Enhanced Lifestyles
  • Attend home visits to assist with the on-boarding of new customers ensuring that all correct paperwork and information is gathered
  • Communicate customer information to the Service Delivery Team in a timely and efficient manner ensuring the smooth on-boarding of new customers
  • Conduct annual reviews for pre-existing customers in-line with their NDIS plan expiry either face-to-face or via phone
  • Ensure up-to-date service agreements, budget, consent forms and WHS assessments are completed on an annual basis
  • Accurately record annual review information in internal systems
  • Build strong relationships with customers by being genuinely passionate about working with people with disabilities and enabling them to live their best life

About You


You have experience working in the disability sector and have:

  • Experience working with people living with disability
  • DHS Working in Disability and Working with Children Check
  • A drivers licence
  • Demonstrated ability to develop robust and sustainable working relationships with referral agencies and stakeholders that encourage cooperation, and accountability
  • Knowledge of the NDIS and the disability sector
  • Extensive experience in customer service delivery
  • Current First Aid Certificate

You are highly disciplined with a natural drive to set the best standards and have the ability to effectively manage both internal and external stakeholder relationships.


About Our Client


Enhanced Lifestyles provides services to people, from children to adults, with a wide range of disabilities. Their services are individually tailored, which means we give our customers the power to adapt services to suit their needs.


This organisation was designed specifically by people with disabilities to ensure service users had a voice and could be involved with their service delivery. Enhanced Lifestyles always has its customers at the forefront when developing plans and directives as the customers themselves are making the decisions.


Apply Now


If you have any queries please email humans(at)humanologyrecruit.com.au in the first instance, or call 1300 2 HUMAN.


To apply, please ensure you click the Apply button, upload a CV and cover letter contained in one document. Please do not email your CV. All applications MUST be made online. A position description is available when you click Apply.


Please Note: Our recruitment process will keep you regularly informed of the progress of your application. Please ensure that you check your email for updates. Applications will remain open until a suitable candidate is appointed.