Customer Service Officer | Mitchell Street | Bendigo


Do more, dream more, become more. Welcome to Bendigo

About Us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

The bank is serious about its future. A career at Bendigo Bank allows you to make a real difference in your workplace as well as in your community. Enjoy the freedom to challenge the status quo and work with leaders that walk the talk. You can bring your whole self to work and feel like you truly belong.

Be the difference. Be part of Bendigo Bank.

About the role

As Customer Service Officer, you will be the face of the branch. Historically referred to as Bank Teller, our Customer Service Officers are leading the way with our unique philosophy.

An exciting CSO opportunity has become available to join the team in the newly refurbished Mitchell St Branch.

This is your chance to be a part of the new customer-experience; you’ll be a part of a team challenging the status quo and be surrounded by individuals who share your passion for community.

You will be given the support you need to do what you do best – listening to customers and using your skills to help them with transactions, provide education on our online platforms and tools, recommend the banks products and services, and assist our customers achieve their financial goals.

About you

A successful Customer Service Officer will bring:
Extensive experience in a customer service environment

Demonstrated competence in achieving consistent sales results

An ability to confidently talk to customers face to face and over the telephone

An eagerness to understand and share with others what makes our bank different

Experience in the banking and finance industry - a plus but certainly not essential

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

We will invest in your extensive training and coaching, including development programs and career options. You will be able to take advantage of a wide range of staff benefits, including discounts on our range of bank products and services, including superannuation and insurances.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Further Information

Please review the Position Description: Customer Service Officer Position Description - May 2017.pdf

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

Closing date: Nov 22, 2020