Digital Content Writer


Digital Content Writer/Manager – Colonial First State (12 month contract)

  • You are a passionate digital content producer
  • Together we simplify complex financial concepts for a varied audience
  • Our team is committed to providing the best digital experience for our customers

See yourself in our team
Colonial First State (CFS) is the Commonwealth Bank’s Superannuation and Investments arm. CFS exists to drive member outcomes and we have been helping over 1.2 million Australians with their superannuation, investment and retirement needs since 1988.

The Colonial First State, Digital team supports our main member-facing digital products including the CFS public website, the mobile app and the secure transactional platform FirstNet.

Reporting to the Digital Product Owner you will work alongside UX Designers and Digital Delivery teams.

Do work that matters
As the Digital Content Writer/Manager you will be responsible for creating, testing and delivering compelling, concise and user-friendly content across our digital products to enable smooth and seamless member experiences.

As an advocate for user-centric design, you will help drive cohesive user journeys across multiple digital touch-points and help simplify the complex to help our members understand and complete key tasks online.

Experience working on UX content development alongside design and delivery teams will be key, as well as engaging with the business to understand the key goals and objectives.

The role will support our main member-facing digital products including the CFS public website, the mobile app and the secure transactional platform FirstNet.

On any given week you’ll

  • Write clear, concise and compelling copy, that helps simplify complex concepts and facilitates a smooth and seamless journey through our digital touch-points.
  • Produce content using our CMS (AEM)
  • Own and deliver a superior end-to-end cross platform digital content experience
  • Collaborate with a diverse set of stakeholders
  • Use available tools to monitor performance and effectiveness, optimising existing content
  • Maintain the editorial integrity of the CFS public website, the mobile app and the secure transactional platform FirstNet
  • Use insights to identify key topics that are important and engaging to customers
  • Work as part of an Agile team
  • Apply our values of integrity to all content being mindful of the impact of risk and compliance

We are interested to hear from people who have

  • A combination of skills including writing, editing and CMS production
  • Strong experience writing high quality, compelling and engaging content
  • Solid understanding of superannuation funds would be highly regarded
  • Influential stakeholder management and exceptional communication skills
  • Ability to uphold the highest editorial integrity with internal stakeholders (sales, product & marketing) as the editorial authority for our digital assets
  • Experience working in an agile workplace with tight deadlines
  • A solid understanding of SEO and reporting/analytics would be a distinct advantage

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 22/11/2020