Out Of Hours Support Officer


Job no: 517369
Work type: Part time
Location: Queensland
  • Part time hours, 21 hours per fortnight
  • Contract role until 30 June 2022
  • Rockhampton, QLD location
  • Accommodation based on-site in Rockhampton is available to the successful applicant at an attractive rate

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. Our vision is human dignity, peace, safety and well-being for all. Our purpose is supporting and empowering people and communities in times of vulnerability, preventing and alleviating suffering across Australia and internationally through mobilising the power of humanity.

About the role

Rockhampton Accommodation Centre provides a welcome home away from home for patients and their carers, who travel from some of the most remote parts of Queensland to receive medical treatment in Rockhampton.

This role provides reception and out of hours support to guests as well as on call assistance during the hours that the Centre reception is closed. The main responsibilities include customer service, coordination of reservations, monitoring building services, supporting the health and safety of guests and security of the Centre.

The role provides support to guests to assist them to meet their health and wellbeing needs and medical requirements whilst staying at the Centre.

What you will bring

  • Ability to communicate with a cross section of the community, including Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds, with sensitivity
  • Demonstrated time management and organisational skills to coordinate administrative functions
  • Ability to identify and seek support in dealing to escalate complex issues, with an emphasis on the health and wellbeing needs of people
  • Sound knowledge in MS Office or similar packages and experience using databases
  • Ability to use initiative, take direction, work with minimum supervision and contribute as part of a team
  • Experience in handling financial transactions

Why work for us?

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further Information

To find out more about this role, please refer to the position description below or contact Coral Raatz on 07 3367 4736.

Position Description: Out of Hours Support Officer Rockhampton.pdf

Aboriginal and Torres Strait Islander people are strongly encouraged to apply

Advertised: 16 Nov 2020 E. Australia Standard Time

Applications close: 30 Nov 2020 11:55 PM E. Australia Standard Time