Member Relationship Consultant - Geraldton
HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members.
While WA remains home to its core business and operations, HBF is undertaking a significant strategic transformation program that involves national growth, business expansion and significant enhancements to technology capability.
Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.
HBF has several outstanding opportunities for individuals passionate about delivering exceptional service to join our metropolitan Branch Network in the role of Member Relationship Consultant. Roles will be offered on a part-time permanent basis (61.50 hours per fortnight) and will be required to work from our branch in Geraldton.
In this role, you will be the first point of contact for potential new members to identify their needs and make recommendations on the right HBF products for them. As a member experience professional, you will work closely with existing members to review their cover, process claims and respond to queries, whilst promoting and demonstrating the use of online services.