Team Leader

Job no: 503409
Work type: Full Time
Location: Brisbane
Categories: Workers Compensation, NSI

  • A diverse and rewarding role leading a team of case managers in personal injury
  • Bring your coaching, intuition and drive to this management position
  • Monthly get together and twice-yearly company events

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. Over the past two years, we have experienced continuous growth to now having over 2,400 dedicated employees, alongside the opening of additional four offices. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Brisbane, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

We are currently seeking a Team Leader who loves working with their team to tap into their skills & abilities and empower them to be the best they can be.

This role is suited to someone who can be strategic, work well with clients and identify strategic opportunities to support them.


  • The purpose of this role is to pro-actively and effectively manage claims and injury management aspects of a caseload of high-risk significant workers’ compensation claims within the legislation and achieve compliance with the Performance Measures.
  • The position also involves leading and supervising the day-to-day work activity, training and development of a high performing and customer-responsive team.
  • Ensure team members achieve performance and KPI targets as set out under the BU performance framework.
  • Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
  • Driving the EML values and culture through people leadership and engagement. People leadership responsibilities including providing coaching, guidance, direction, communication, development and
  • managing resourcing within the team.


  • Experience in a Team Leader role with a background in personal injury is highly desirable
  • Demonstrated expertise in the management of RTW claims
  • Strong understanding of the contractual requirements and performance measures for case managers in workers compensation
  • Leadership skills, including team building, coaching, performance management and change management
  • Strong oral and written communication skills
  • Experience managing and developing teams within a personal injury environment


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please . For alternative formats to submit your application or for more information on the position, please contact Alice Galloway on 02 8098 6358

Advertised: 16 Nov 2020 E. Australia Standard Time
Applications close: 30 Nov 2020 E. Australia Standard Time