Service Support Officer (Disability Services)


  • Job security! Permanent full-time position based from Orange, Dubbo or Bathurst.
  • Office based role supporting the delivery, compliance, administration & financial reporting for a range of our disability services.
  • We want to empower our people – some of the perks of working at LiveBetter? Rewards, recognition and wellbeing initiatives. LiveBetter will be launching further exciting initiatives in early 2021!!!

LiveBetter are a regionally based Community Services provider operating across NSW & QLD. Following the amalgamation of many organisations we are focusing on the consolidation of our capabilities to ensure that our operational teams are best equipped to provide quality services to the people we support in our communities.

As a member of the LiveBetter Disability Services Team, the Service Support Officer will play a key administrative role, supporting our Operations Teams to deliver high levels of services to our customers.


About the role


The Service Support Officer role provides a range of services to the Operations Team within LiveBetter Disability, North to ensure systems and practices support the achievement of agreed service outcomes and promotes the adoption of best practice standards. The Service Support Officer role encompasses functions such as internal business processes and reporting, with a strong focus on back office supports for Operational Managers.


The Service Support Officer is responsible for supporting the Operational administrative functions: inclusive of reporting, incident management, financial reporting.

Some key accountabilities of the role include:

  • Supporting Senior Managers with the completion of tasks and reports that assist with the operations of Disability services
  • Assist with implementation of priority processes for Disability North, in consultation with Senior Managers and Head of Disability.
  • Ensuring accuracy of data collection and entry in line with NDIS requirements.
  • Establishing and maintaining effective communication links with key stakeholders to ensure an effective continuum of care for people transitioning into the NDIS. Attendance at Interagency meetings.
  • Developing and maintaining positive working relationships with key external disability and other service providers, including professional networks to facilitate quality service delivery.

About you


We would love to hear from you if you have relevant experience, qualifications and training in Community Services, Health, Welfare, Finance or Administration areas along with previous experience in role that required the provision of administrative or support functions.

To be successful in this role, you will also have these key skills:


  • Demonstrated computer skills, including the Microsoft Office suite of products and the ability to use client management systems, data bases and rostering systems.
  • Sound understanding of the NDIS framework and related policies.
  • Ability to work as part of a team, whilst enjoying a degree of responsibility in your role.
  • The ability to apply a high level of attention to detail along with the willingness to learn.
  • Sound ability to manage and prioritise workload in a constantly changing high volume environment.
  • Current Australian Driver’s Licence.

For detailed information about this role please refer to the position description on our website (SEEK candidates click apply and you will be directed to our website).


You will also be required to undertake and pass a National Criminal History Check and pre-employment health & wellness check including drug and alcohol screening


Sounds great? What next?


To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum three pages that address the following two three questions:


  • Please provide an account of when you have been required to deliver administrative/financial support services, supporting a team of professionals in a high-volume environment. As part of your answer please provide an outline of the specific duties you undertook
  • Tell us how you stay organised and keep on top of your priorities and workload.
  • Please describe how you maintain attention to detail in your work while also meeting deadlines in a high-volume environment.

Closing date: 11.59pm, Monday 30th November 2020
Enquiries: Nigel Greer, Head of Service Disability, NSW North – 0428 723 444


About LiveBetter


LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. We know that our staff are our greatest asset and offer:


  • Investment in staff training & development with opportunities for diverse career paths
  • A flexible & family friendly workplace
  • The opportunity to take advantage of great salary packaging benefits

For further info about us and to see for yourself the great things that we do, you can visit:


https://www.linkedin.com/company/livebettercommunityservices/

https://www.facebook.com/LiveBetterAustralia/

https://livebetter.org.au/