Customer Service Officer

Division: Residential & Connect Services
Location: Goulburn
Work Type: Fixed Term - Part Time
Applications Close: 30/11/202011:45 PM

Work Type: Part time, 30 hours per week, temporary role until June 2021

Hourly Rate: Grade 1 $21.09 - $27.70

A fantastic opportunity exists for a Customer Service Officer to join the 2018 National Aged Care Provider of the Year at Goulburn.

About Warrigal:

Warrigal is an award winning, community owned, not-for-profit organisation which supports older people to create inspiring communities. Warrigal delivers innovative and quality care and support through superior services, practices and management. We currently employ over 1300 staff and have 400 Volunteers across the Illawarra and the Southern Highlands and recently celebrated 52 years in operation.

Why Warrigal:

Our vision is that older people will have great lives. We are passionate about what we do and we believe that people matter the most – our customers and their families, our staff and our volunteers.

We offer:

  • Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,550 to contribute towards entertainment benefits each FBT year
  • Commitment to on-going professional and career development opportunities
  • Flexible working arrangements and rosters
  • Career break schemes and purchased leave
  • Get Healthy at Work program including discounted gym memberships
  • An intentional workplace culture, working with inspiring people who have passion and heart

About the role:

The Customer Service Officer is responsible to the Connect Services Manager for performing reception and clerical duties necessary for the effective operation of the service. The duties are of an administrative nature involving front reception, customer service and the use of computer applications for the management of data bases and word processing.

What you’ll need (essential criteria):

  • Demonstrated understanding of In-home services (CHSP & HCP).
  • At least 2 years previous experience in office administration.
  • Demonstrated knowledge of office procedures including cash handling and data entry.
  • Computer skills to intermediate level including the use of MS Office applications.
  • Demonstrated knowledge of systems used in Community Services, including: iCare, Epicor & Payglobal
  • Demonstrated high level of oral, written and interpersonal skills.
  • Ability to work autonomously and as an effective team member
  • Demonstrated customer service skills.
  • Current NSW drivers licence.
  • Understanding of WHS, equity and privacy principles.

This really is a unique opportunity to make your mark and improve the lives of older people. If you’re seeking fulfilment and are passionate about changing the way aged care is delivered, we’d love to hear from you!

Aboriginal people are strongly encouraged to apply for this position.

Interested? Apply now!

Applicants must follow the below steps when applying;

  • Click ‘Apply' at
  • Review the Position Description
  • Answer the questions
  • Submit a covering letter addressing the Essential Criteria (maximum 2 pages), resume, qualification transcripts and other supporting documentation

For more information please contact Amanda Kranitis on

The recruitment for this position includes a variety of stages such as online screening, interviews, reference checking, pre-employment medicals and a National Criminal History Check.