Administrative Service Officer 2 - Administration Officer

Administrative Service Officer 2 - Administration Officer (Job Number: 01SLX) Description
Job Title: Administration Officer Classification: Administrative Services Officer Class 2 Position Number: 37798 Annual Salary: $57,454 - $63,443 Branch: Division of Medicine Section: Canberra Sexual Health Centre Vacancy Type: Temporary part-time at 14:42 Duration: Six months with possibility of extension Closing Date: 30 November 2020 Contact Officer: Leticia Campbell (02) 5124 5311
Our Vision: Creating exceptional health care together. Our Role: To be a health service that is trusted by our community. Our Values: Reliable, Progressive, Respectful and Kind.
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT)—a catchment of approximately 400,000 people. It also services the surrounding Southern New South Wales region which includes the Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn, Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire and the Yass Valley. CHS administers a range publicly funded health facilities, programs and services including but not limited to:
The Canberra Hospital: a modern 600-bed tertiary hospital providing trauma services and most major medical and surgical sub-specialty services. University of Canberra Hospital Specialist Centre for Rehabilitation, Recovery and Research: a dedicated and purpose-built rehabilitation facility, with 140 inpatient beds, 75-day places and additional outpatient services. Four Walk-in Centres: which provide free treatment for minor illness and injury. Six community health centres: providing a range of general and specialist health services to people of all ages. A range of community-based health services including Early Childhood Services, Youth and Women’s Health, Dental Health, Mental Health, Alcohol and Drug Services.
Overview of the work area and position
The Canberra Sexual Health Centre (CSHC) is a free service and Canberra's leading clinic for the testing and treatment of sexually transmissible infections. As a specialist clinic, it provides confidential and high quality professional and non-judgemental care, giving the community access to the latest information, advice and treatments. Under general direction this position provides administrative support to the CSHC and staff, including development and documentation of processes, forms and databases and processing paperwork for enrolled patients, record keeping and booking patient appointments.
Eligibility/Other Requirements:
Prior to commencement successful candidates will be required to: Undergo a pre-employment National Police check.
Note: This is a part-time temporary position available for six months with the possibility of extension at 14:42 hours per week and the full-time salary noted above will be paid pro-rata. This position is allocated 14:42 hours a week over three days.
Duties: Under general direction provide reception duties such as scheduling, booking, billing and coordination of medical records to ensure the provision of a high-quality customer/patient outpatient service. Maintain appropriate records and input information into the Canberra Health Services IT systems relevant to the unit. Knowledge of the Medical Benefits Schedule and ability to apply this knowledge into practice. Perform reception and phone duties observing high levels of customer service and complaints handling. Support nursing and medical staff within the unit with associated administrative duties for patients. Undertaking other duties appropriate to this level of classification which contribute to the operation of the section.
Selection Criteria
These are the key criteria for how you will be assessed in conjunction with your curriculum vitae and experience. Your statement of claims against the Selection Criteria should summarise how your skills and experiences would enable you to fulfil the responsibilities of the position. It is therefore in the interests of candidates to present their application in a way that demonstrates significant outcomes associated with each of the criteria, as well as the capabilities and behaviours that underpin them. (Please note that it is not necessary to address the capabilities and behaviours individually)

  • Demonstrated ability to manage competing priorities and problem solve whilst maintaining a high-quality patient/customer service.
  • Demonstrated ability to work within a small team environment and achieve desired outcomes using well-developed interpersonal skills and oral communication skills.
  • Experience in using information technology systems to deliver an efficient patient/customer focus.
  • Understanding of, or willingness to learn, principles of the Medical Benefits Schedule and its application within a health administration environment
  • Demonstrates a commitment to Work, Health and Safety (WHS) and the positive patient experience and displays behaviour consistent with Canberra Health Service’s values of Reliable, Progressive, Respectful and Kind.

How to Apply
To complete your application, you must prepare responses to the Selection Criteria and upload this as part of your application along with a current curriculum vitae. For more information on how to apply go to
For further information about the position and a copy of the performance expectations and jobs demands checklist, please contact the Contact Officer above.
Job: General/Administrative Salary Range: 57,454.00 - 63,443.00 Closing Date: 30/Nov/2020, 6:59:00 AM