Guest Service Agent - Brisbane


Oaks Hotels, Resorts & Suites

Oaks Hotels, Resorts & Suites offer a unique blend of city hotels in central locations and resort-style accommodation in tourist destinations across Asia Pacific and the Middle East. Our rooms are a true home away from home for our guests, offering friendly service, comfortable self-contained accommodation and quality on-site facilities.

With a growing portfolio of 57 hotels, resorts and suites in destinations across Australia, New Zealand, Abu Dhabi, Dubai, India, Qatar and Lebanon, come home to Oaks on your next holiday or business trip.

Guest Service Agent

We are currently have positions available for confident, professional and well organised Guest Service Agents at our Oaks Hotels properties in Brisbane CBD. As the face of Oaks you will be responsible for providing an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to customer service excellence and guest satisfaction.


A day in the life of a Guest Service Agent includes:

  • Conducting guest arrivals and departures;
  • Confidently providing our guests with accurate information regarding the resort, facilities and local area;
  • Maintaining the highest standard of customer service, communication and personal presentation

Do you have what we are looking for?

  • A passion for delivering exceptional, pro-active customer service;
  • Confidence & ability to work autonomously and at times unsupervised;
  • The ability to work within a diverse and fast paced role often managing multiple tasks;
  • Confidence in dealing with guest queries and complaints;
  • Availability to work a rotating roster, Monday to Sunday;
  • Previous experience in a hotel/accommodation front office position is advantageous.

What does Oaks offer you?

As well as Award rates and the chance to grow you career as part of an international company, we offer discounts on accommodation across all Minor Hotel brands including Oaks Hotels & Resorts, and you will also receive a discount when you visit any of our restaurant, cafes and bars.

We offer our team members a range of benefits including: Birthday Leave, Health & Well Being programs, Reward & Recognition programs, and more!