At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Do your life’s best work!
As the Medical Secretary, you report directly to the Practice Manager and you will be responsible for:
Secretarial support to cardiologists
Exceptional patient care
Assistance to administrative team and other stakeholders.
What you’ll do:
Provide timely, accurate and professional secretarial support to the respective cardiologist specialist doctor/s by effective management of diaries, all incoming correspondence, management of GP and referring doctor requests and calls and accurate and timely completion of required correspondence and tasks
Provide exceptional patient care ensuring that appointments are confirmed, patients are fully prepared for their consult or test, and any direct inquiries from the cardiologist’s patients are handled appropriately and sensitively and in a timely and professional manner and that all billings are completed accurately and on time
Where required, liaise with patients and book any specialized procedures, including arranging anaesthetists, manage and confirm bookings for country clinics and oversee country clinic billing
Assist in the effective functioning of the Practice as a whole by supporting other staff and undertaking a range of administrative tasks including answering phones and handling general inquiries, updating accurately updating electronic medical records appropriately in a timely manner
Actively participate in all team meetings with a view to continuously improving the functioning of the Practice through better work processes, maintaining supportive working relationships with colleagues, displaying GenesisCare values and exemplary workplace behaviour at all times showing respect and support for colleagues, manager or supervisor, and specialist partners and adhering to GenesisCare Code of Conduct
Assist in maintaining the facilities of the Practice to an exceptional standard in order to project a friendly and professional image to patients, professional partners and stakeholders and promote and showcase the GenesisCare brand at all times.
Be aware of and comply with workplace health and safety requirements and maintain a safe working environment at all times.
Who you are:
Technical Skills & Expertise
Demonstrated understanding of and an ability to provide friendly and efficient patient care and customer service
Proven experience to work effectively both independently and in a team environment
Excellent computer skills with the ability to quickly learn the relevant medical software platform
Exceptional organisation and communication skills with the ability to efficiently work as an effective member of an administrative support team
Exceptional phone manner and the demonstrated ability to seamlessly handle competing inquiries
High attention to detail and excellent organizational skills
Experience working in a fast-paced environment.
Qualifications and Experience
Relevant training or qualifications in medical reception
Previous cardiology or medical experience
Some travel may be required between the GenesisCare sites and there may be a requirement to provide short-term administrative relief in other Practices from time to time where an emergency arises
What’s in it for you:
Take an active part in GenesisCare’s growth globally
Thriving close-knit culture and communities
Supportive environment with encouragement and challenge to live your highest potential both professionally and personally
Who we are:
We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer and heart disease.
Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.
People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.
GenesisCare is an Equal Opportunity Employer.