Full Time Customer Consultant Expression Of Interest

  • You are a passionate customer service professional looking for your next challenge
  • We are a customer and community focused network of branch colleagues
  • Together we can provide excellent experiences that matter

We are looking for passionate customer service professionals to express interest in future full time Customer Consultant roles within our metro branch network, which spans across three regions:

  • Central - including our Midland, Victoria Park, CBD, Belmont, Claremont, Subiaco, South Perth, Bassendean, Bentley, Kalamunda, Leederville and Wembley branches
  • South - including our Cannington, Success, Rockingham, Mandurah, Bicton, Booragoon, Baldivis, Maddington, Livingston, Bullcreek, Armadale, Fremantle, Spearwood and Willetton branches
  • North - including our Joondalup, Morley, Whitfords, Karrinyup, Wanneroo, Ellenbrook, Kingsway, Malaga, Warwick, Innaloo, Osborne Park, Butler and Ocean Keys branches

Do work that matters

As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities.

Day to day you will be responsible for:

  • Using active listening skills to uncover customer needs and goals
  • Providing customer solutions that are in line with individual needs and goals
  • Meeting and greeting customers when they arrive in our branches
  • Helping customers with their transactions at the teller bay
  • Providing customers with guidance when using Bankwest systems and equipment within the branches

We’re interested in hearing from people who have:

  • Experience in a customer service role which has allowed you to build rapport and work with customers to achieve their goals
  • Excellent active listening skills
  • A passion and sense of enthusiasm for providing excellent customer service

Please note this is an expression of interest for future roles.

You can be you! At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 29/11/2020