Customer Service Officer

  • Exciting opportunity to work in a fun team based environment
  • Casual positions available

A great opportunity for passionate and friendly people who enjoy delivering a high level of customer service as well as working with people of all ages

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.

The Centre

At the Ninja Parc, we want to see people of all ages and abilities having fun together. With the rise in the popularity of obstacle events, we wanted to create a place patrons could have fun with no intimidation, no pressure to go outdoors, and the affordability to do this on a regular basis.

The Ninja Parc was developed with the notion of making movement entertaining as opposed to it being a chore and something that people have to do to stay healthy and active. Patrons enter just for fun, to learn something, get some exercise, host a party or to race seriously. It's safe, it's fun and it's addictive. Patrons have the option to enter and complete the entire course or just do parts of it.

The Role

The role of the Customer Service Officer is to work between reception and café providing the best possible experience to both members and guests.

We are looking for enthusiastic applicants that are passionate about customer service. You must have a high level of communication skills and good organisational skills. Whilst all necessary training will be provided experience working in administration, customer service and/or hospitality are desirable.

If you are passionate about delivering a quality experience we would love to hear from you!

Key requirements of the position:

  • Perform administrative activities
  • Understand and communicate all of Ninja Parc's programs
  • Handle customer enquiries and feedback
  • General food handling and kiosk operation
  • Assist in membership sales

What we are looking for (Essential):

  • Ability to work with age groups from 3 to 103
  • A positive attitude and high level of energy
  • Current First Aid and CPR
  • Working With Children's Check (Or equivalent)
  • National Police Check


  • Experience in administration/reception
  • Experience in café/hospitality
  • Experience in customer service/retail
  • Food handling certificate
  • Barista training/experience

If you believe you would be well suited to this role and would like to be a part of the Ninja Parc community we'd love to hear from you!