Online Support Officer, Clerk Grade 9/10

2 x Temporary full-time appointments for a period up to 30 June 2024 Location: Parramatta
About the role

Leading the development and management of web publishing, digital solutions and information management in line with a knowledge sharing approach to supporting and enhancing corporate and schools service delivery to key clients and stakeholders.

Key accountabilities

  • Analysing and evaluating web solutions and digital tools to ensure they meet clients' needs.
  • Assisting in the development of policies, procedures and guidelines in relation to the management and administration of online learning programs and services.

  • Leading the planning, development, administration and maintenance of department internet and intranet sites, digital tools and information management systems.

  • Liaising with other state office directorates, networks, the Board of Studies, tertiary institutions and other organisations regarding online publishing and related issues.

  • Managing the DEC IT web filtering processes for the Public Schools NSW portfolio.

  • Performing other related duties as required.

  • Preparing papers, briefings, media releases and speeches on professional support and curriculum issues for senior officers.

  • Researching, identifying and monitoring the development of state, national and international educational initiatives, programs and services.

About the Department of Education

The NSW Department of Education serves the community by providing world-class education for students of all ages.

We ensure young children get the best start in life by supporting and regulating the early childhood education sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We are committed to fostering vibrant, sustainable and high-performing vocational and higher education sectors.

We are responsible for enacting NSW Government policy, driving improvement in education, and overseeing policy, funding and compliance issues relating to non-government schools. We respect and value Aboriginal and Torres Strait Islander people as First Peoples of Australia.

How to apply
The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
This is a child-related role. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit
In addition, your employment may be subject to the Department’s Nationally Coordinated Criminal History Check to determine your suitability for employment.
If you are called to interview you will need to provide the following:
Proof of Identity information Informed Consent Form Declaration for child-related work
Question Information. (300 or 400 words maximum).
Question Information. (300 or 400 words maximum).

Hold a valid clearance to work with Children (Working with Children Check) Knowledge of and commitment to the Department’s Aboriginal Education policies and Capabilities for the role

Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.