Sales & Service Banking Consultant


The Role

When a customer enters one of our branches, they expect top class service and as Money Magazines Bank of the Year for two consecutive years, Suncorp delivers. From the word “Hello”, our Sales and Service Banking Consultants make our customers feel relaxed and at home, asking the right questions to make sure that they leave happy and confident that their needs have been met.

We currently have an exciting part time opportunity for a new Sales and Service Banking Consultant to join our friendly team in Capalaba team on a flexible part time contract. This role will be a minimum of 20 hours per week.

Key Responsibilities

This is a varied and dynamic role and as it is customer focussed, no two days are the same! But you could expect the following…

  • Assess customer needs and recommend the most appropriate products through open and targeted communication with our customers
  • Generate opportunities for sales within banking, general insurance and life products and thus, achieve (and hopefully exceed!) sales, service and compliance target
  • Proactively make outbound calls to existing and previous customers to discuss new products which may interest them
  • Complete over the counter transactions in an efficient and timely manner, catering to our customers busy lifestyles
  • Introduce, promote and assist customers with new, alternative, electronic methods of day to day banking

Skills & Experience

Our Sales and Service Banking Consultants come from a wide range of backgrounds, but all possess one key thing in common – their love for providing great customer service. Other qualities, skills and experience we look for are…

  • A proven track record in banking, sales or retail
  • A high level of enthusiasm and drive
  • Strong attention to detail
  • Ability to convey and explain information, coherently and confidently in both oral and written formats.
  • Ability to establish and develop customer relationships
  • Sound ability with technology, innovation and digital solutions

About the company

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For a confidential discussion please call our resourcing partners at Hays Talent Solutions on 02 8226 9659

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 17 Nov 2020 AUS Eastern Daylight Time
Applications close: 26 Nov 2020 AUS Eastern Daylight Time