Lending Manager


  • Assess and meet customer needs
  • Drive Sales, Service and growth targets
  • Permanent, Full-time

The Role

As the Lending Manager, you will assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service, growth and connected customer targets, with an emphasis on mortgages.

Key Responsibilities

  • Design, implement and monitor a mortgage marketing and business plan, and subsequently achieve the goals set by Suncorp
  • Monitor and analyse portfolio growth, sales, service, credit quality, ROI, MFI and expense results for the portfolio. Identify and implement corrective activity where performance gaps exist within budgeted targets
  • Identify an acceptable level of lending risk, in line with Suncorp’s risk appetite statement, and maximise profit from that transaction
  • Support and demonstrate a risk management culture in line with Suncorp’s values
  • Provide options for appropriate solutions to customer needs
  • Support improvement and monitor the relevant customer service / customer satisfaction out comes for the portfolio

Skills & Experience

  • Demonstrated experience in a similar lending role
  • Demonstrated experience in roles requiring growth and retention of a customer base
  • Demonstrated experience in financial services
  • Strong attention to detail
  • Ability to establish and develop customer relationships
  • Sound ability with technology, innovation and digital solutions

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

About the company

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For a confidential discussion please call our resourcing partners at Hays Talent Solutions on 02 8226 9659

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 17 Nov 2020 AUS Eastern Daylight Time
Applications close: 24 Nov 2020 AUS Eastern Daylight Time