Client Service Specialist


Want to be a force for good?

At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

Aware Super is one of Australia’s largest industry funds providing superannuation, advice and retirement solutions to those who teach, nurse, care, respond and help others in our communities. We offer a truly collaborative workplace that responds to rapid change, without losing sight of what is most important to us: our members. To learn more visit https://awaresuper.com.au/member

About this opportunity
Reporting to the Client Service Team Leader, you will be responsible for providing exceptional service to our members, clients and prospective clients over the phone and via digital enquiries.
Some of your responsibilities will include answering client enquiries whilst adhering to compliance requirements, working collaboratively to support Financial Planners and regional teams to achieve goals and targets and coordinating follow-up administration tasks ensuring the data entry system (i.e. CRM) is updated accurately.

The Client Service team is based in Wollongong however, we are opening up this great opportunity as a 12 month contract for candidates located in Sydney and South Sydney areas with the possibility to work remotely.

How do you exceed our expectations?
You are a highly organised and driven professional with a passion for providing outstanding customer service to stakeholders in all your interactions.

You will also have:
Demonstrated experience in an inbound contact centre role (Financial Services preferred);
Excellent phone manner;
Strong written and verbal communication skills;
High level of attention to detail;
Proficiency in using Microsoft Office Word and Excel;
A proactive approach to meeting clients' needs;
A commitment to outstanding client service and teamwork;
The ability to attend the office in Wollongong once every fortnight; and
The ability to attend team events and training at the office in Wollongong when required

Employee experience
We’re passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.