Req ID: 201924WD
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
The Support Team are the patient individuals on the front line; on a daily basis they proactively fix problems before clients are aware and engage with Anchor clients to seamlessly solve their technical difficulties. Our Support SysAdmin’s are the first responders to alerts and spend most of their time tackling varying requests and sending timely, human replies to questions via email and chat, as well as actioning support requests on the phone and through our service desks.
Customer Service: Correspondence and feedback from clients aligns with the high standards of technical and customer service skills set by Anchor and team leaders. Resolving, removing and/or preventing any difficulties our clients might have, regardless of whether a client is aware of it, both directly and indirectly.
Technical Capability: Anchor has a reputation for being one of Australia’s most technically capable hosting providers and this is why customers choose to host with us.
Ability to own and support complex technical engagements across a wide variety of software and operating systems will be reviewed on a regular basis.
Documentation is fundamental to allow knowledge share throughout the team and wider organisation. Documentation is regularly reviewed and updated.
Must work to attain relevant AWS certifications as required by Anchor to maintain alignment with AWS requirements.
We do not use 3rd party control panels. Strong core linux systems administration experience is required (Redhat / CentOS preferred).
Will have experience in a similar technical role with a focus on providing customer oriented linux support and management. (Ideally 2+ years).
Proven exposure or experience of one or more cloud platforms (AWS Preferred)
Must currently hold AWS certification or be willing to attain it.
Working knowledge of protocols and core infrastructure concepts including DNS, TCP/IP, SSL, DHCP and Load Balancing.
Exposure to Virtualization software (Hypervisors, VMware, Xen)
Exposure to version control tooling (Git, SVN, etc).
Exposure or hands on experience with automation tooling such as Chef, Puppet, Ansible, Terraform or similar tools.
Experience managing and supporting infrastructure deployments from the OS through to custom applications.
Experience in at least one programming or scripting language. Python and/or Bash preferred