Advisor Community Relations, Media & Communications


Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 2
Remuneration: $97,812 - $116,013 per annum
Hours Per Week: 38
Requisition ID: REQ199682
Location: State Headquarers, Rozelle
Applications Close: Sunday 29 November 2020


We are here for you


  • Choosing a career with NSW Ambulance can offer you the personal reward of being part of one of the largest ambulance services in the world, servicing a population in excess of 7 million. It will also provide you with rewarding career opportunities in clinical and non-clinical areas within NSW Ambulance.

  • Generous government benefits including a day off every month, parental leave, 17.5% annual leave loading and salary package options available.

  • Enjoy discounted gym rates, free flu vaccination and take advantage of a range of free training and talent programs for your professional development.

  • We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBIQT+ to apply.


About Us


NSW Ambulance provides essential health services to the people of NSW relieving suffering through out of out-of-hospital care.

From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, metro, rural or region, NSW Ambulance is there to provide medical care and transport when you need it.


About the Role


Implement of a comprehensive community and stakeholder relations strategy that fosters strong relationships and makes a positive contribution to improving health prevention and preparedness across the NSW community.

Develop and implement a range of educational programs and develop an effective model of delivery to the community to support understanding of NSW Ambulance operations and build a positive reputation and brand.

The role is a member of the Media and Communications team and acts as a strategic advisor to NSW Ambulance's senior management and teams. The role manages and supports all NSW Ambulance Directorates – facilitating their community engagement activities ensuring they positively enhance the NSW Ambulance brand.


Key Knowledge and Experience


  • Demonstrated experience in developing and implementing innovative community relations strategies that drive engagement and build brand awareness and reputation.

  • High-level stakeholder engagement skills with the ability to build strong and sustainable relationships with a culturally, demographically and geographically diverse audience.

  • Ability to identify community health trends and needs and develop and deliver a wide range of educational and training programs and collateral in response.

  • Strong project management, planning and prioritisation skills, the ability to monitor and measure performance of campaigns and other activities and to use this information to drive continuous improvement.

  • Creative and innovative thinker able to apply ideas to develop compelling campaigns and activities to build stronger community relationships.

  • Tertiary qualifications in a relevant discipline combined with relevant experience gained in a complex organisation and an understanding of the machinery of Government.

  • Positive, 'can-do' attitude with a willingness to contribute to the overall goals of NSW Ambulance Engagement and Corporate Governance Directorate.


How to Apply


Please respond to the below targeted questions (max 4000 characters including spaces per question) and submit this with your CV and other required information. Your CV should also incorporate how you demonstrate relevant key knowledge and experience for this role.

Question 1: Tell me about a time where you have taken responsibility for an error or mistake. What did you do and what was the outcome?

Question 2: Describe a time when you have been asked for ideas in solving work issues in which you did not have much knowledge or experience? What did you do and what was the outcome?

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.


Employment Conditions


  • The successful applicant will be appointed under the terms and conditions of the Health Managers (State) Award and will be required to enter into the annual Performance Development Program.

  • The successful applicant may be required to undertake duties at the other centres should the need arise.

  • No Ambulance accommodation is provided.

  • No entitlements to Transferred Employees Benefits (TEB) is provided.

  • Completion of NSW Health Mandatory Training courses is a mandatory requirement for all NSW Health and NSW Ambulance employees applying for this position.

  • Appointment to this position is subject to a satisfactory conduct and services check including referee/supervisor check, a review of National Police check and review of the Service Check Register. A review of excess annual and sick leave, PDP status, ability to undertake full duties of the position and clearances from Professional Standards Unit, Ambulance Education Centre and Infection Control.

  • Employee’s currently undertaking an ECP or ICP consolidation period are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.

  • Employee’s currently undertaking a SOT consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.


General Information

  • An 18 month eligibility list may be established for future vacancies.

  • If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.

  • It is a requirement that all candidates submit their applications online.


Need more information?

2) Find out more about applying for this position

For role related queries or questions contact Miranda Wood via Miranda.Wood@health.nsw.gov.au.


Our Commitment


NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on 02 9320 7644 or callista.bryan@health.nsw.gov.au.

If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on 02 9320 7339 or joe.wasuruj@health.nsw.gov.au.

It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying and harassment. All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.