Team Leader Recovery Partner, Safety & Recovery

Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 3
Remuneration: $113,735 - $129,658 per annum
Hours Per Week: 38
Requisition ID: REQ200312
Location: State Headquarters, Rozelle
Applications Close: Sunday 13 December 2020

We are here for you

  • Choosing a career with NSW Ambulance can offer you the personal reward of being part of one of the largest ambulance services in the world, servicing a population in excess of 7 million. It will also provide you with rewarding career opportunities in clinical and non-clinical areas within NSW Ambulance.

  • Generous government benefits including a day off every month, parental leave, 17.5% annual leave loading and salary package options available.

  • Enjoy discounted gym rates, free flu vaccination and take advantage of a range of free training and talent programs for your professional development.

  • We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBIQT+ to apply.

About Us

NSW Ambulance provides essential health services to the people of NSW relieving suffering through out of out-of-hospital care.

From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, metro, rural or region, NSW Ambulance is there to provide medical care and transport when you need it.

About the role

This role will coach and mentor the recovery partners to achieve performance objectives improving outcomes in recovery. The position will manage complex claims, as well as manage escalations and conduct regular reviews and audits.

Allied Health degree and experience in TMF claim management, Workers Compensation rehabilitation, project coordination and experience managing a team is highly desirable.

Key, Knowledge and Experience

  • Experience in RTW management leading a large team of RTW professionals with a recovery at work focus in a large diverse service industry organisation. This includes a strong technical knowledge of current legislation, regulations and code of practice.

  • Solid experience in managing mental health claims.

  • Experience in generating measurable improvements in all aspects of recover at work performance in a team.

  • Demonstrated experience in the development and implementation of claims management strategies to measurably improve outcomes and health and safety strategies and initiatives, including early intervention and psychological adult and competency based learning programs.

  • WorkCover accreditation – Return to Work Coordinator Certificate and a comprehensive understanding of workers compensation, injury management return to work ideally in a Health Care context and the commitment to identifying strategies to reduce claim duration and cost.

  • High level verbal and written communication and interpersonal skills with proven ability to work effectively with all internal and external stakeholders, influence and drive outcomes and to work as part of a team or independently without supervision.

  • Demonstrated people management skills, including the ability to supervise and motivate staff in a high volume work environment and the ability to deliver multiple outcomes within tight timeframes where attention to detail is essential. In addition a demonstrated ability to provide staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.

How to apply

Please respond to the following targeted questions located in the questionnaire section of the application (maximum 4000 characters including spaces per question). Your CV should also incorporate how you demonstrate relevant Key, Knowledge and Experience for this role.

Question 1: Describe a time when you were involved in supporting, guiding and leading a recover at work team to achieve performance objectives?

Question 2: A Recover at Work Partner presents compromising findings after an investigation. Tell us what would you do?

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Employment Conditions

  • The successful applicant will be appointed under the terms and conditions of the Health Managers (State) Award and will be required to enter into the annual Performance Development Program.

  • The successful applicant will need a current NSW driver's licence, to travel to NSWA business and service locations throughout NSW, which may include overnight stay in regional/remote areas.

  • The successful applicant may be required to undertake duties at the other centres should the need arise.

  • No Ambulance accommodation is provided.

  • No entitlements to Transferred Employees Benefits (TEB) is provided.

  • Completion of NSW Health Mandatory Training courses is a mandatory requirement for all NSW Health and NSW Ambulance employees applying for this position.

  • Appointment to this position is subject to a satisfactory conduct and services check including referee/supervisor check, a review of National Police check and review of the Service Check Register. A review of excess annual and sick leave, PDP status, ability to undertake full duties of the position and clearances from Professional Standards Unit, Ambulance Education Centre and Infection Control.

  • Employee’s currently undertaking an ECP or ICP consolidation period are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.

  • Employee’s currently undertaking a SOT consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.

General Information

  • An 18 month eligibility list may be established for future vacancies.

  • If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.

  • It is a requirement that all candidates submit their applications online.

Need more information?

2) Find out more about applying for this position

For role related queries or questions contact Sheree Podmore on

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on 02 9320 7644 or

If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on 02 9320 7339 or

It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying and harassment. All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.