Health Services Manager

Nurse Led Health Services Operating Model
Provide positive health outcomes at Australia’s largest correctional centre
Make a difference every day

A rewarding career opportunity awaits you as an experienced Health Services Manager with Serco. We celebrate diversity and are committed to recruiting and retaining a diverse workforce.

The Clarence Correctional Centre open in mid-2020, with a 1700 bed facility, making it the largest and most state-of-the-art correctional centre in Australia. Serco Australia has a 20 year contract to operate and maintain the centre, creating the opportunity for long-term, rewarding and secure employment with exciting career prospects in one of Australia’s most spectacular coastal and country locations. The Health Services function consists of three medical centres providing health services across the three facilities.

About You
You are a respectful and passionate health leader who demonstrates exceptional moral values in everything you do. You believe in progressive, evidence- based solutions to primary health services and are an advocate for innovation. Your prior experience leading, and supervising health care services means that you are intuitive to the needs of large complex environments. Leading diverse, multi-disciplinary teams is something you thrive on as well as developing capability and delivering exceptional outcomes.

About the Role
Reporting to the General Manager and leading a team of Nurse Unit Managers, you will be responsible for the overall management of health services delivered at the Clarence Correctional Centre. You will provide effective leadership and management whilst embedding both clinical and corporate governance frameworks. You will implement systems, processes and effective risk management to ensure an efficient functioning practice to deliver appropriate standards of care to inmates from diverse backgrounds and cultures.

To be successful in this role, you will have:
The highest levels of personal integrity and ethical behaviour.
A Bachelor’s degree in Nursing and current registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
Post graduate qualification in Healthcare Management, Business Administration, Practice Management or related discipline.
Experience in a senior line management role in a Healthcare Centre or Clinical Nursing Practice within an institutional environment or equivalent.
Experience planning, co-ordinating, directing and supervising health care services.
Proven experience in managing the professional standard of nursing care, preferably within a correctional or institutional facility.
An understanding of the needs leading people from different ethnic, cultural and lifestyle backgrounds, including Aboriginal and Torres Strait Islander.
A thorough understanding of the needs in providing appropriate health care services within a correctional environment and adapting services where appropriate to support patients’ needs from different ethnic, cultural, lifestyle backgrounds and gender.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

About Us
We have been operating correctional services in Australia for almost 15 years. As a prison operator, safety and security is always our first priority and the new Clarence Correctional Centre is no exception. Newly opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit

About NSW Mid-North Coast
Located on the beautiful NSW Mid-North Coast approx. 6 hours’ drive from Sydney and 4 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants and friendly community towns. Our region has something to offer everyone from trail walks in National Parks, ocean adventures, sporting, relaxation and a vibrant culture. With recent Pacific Highway upgrades and investment in infrastructure, and with affordable housing and access to good schools and recreation options, you can select the ideal community location for your next career move with your family. Our closest communities are Grafton set on the Clarence River or if you are looking for that beach lifestyle consider Yamba, Woolgoolga, or Coffs Harbour with additional smaller beach communities along the way that all offer something unique.

Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now .

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NOTE: Google Chrome is the preferred browser to access Serco careers website