Hotel Services Team Member (Rooms Division) | InterContinent...

Description About us

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as as a Hotel Services Team Member at InterContinental Sydney Double Bay located in Sydneys exclusive leafy green Eastern Suburbs.

Your day to day

The moment a guest steps into our boutique style luxury hotel, they walk into a genuinely memorable experience. As a Hotel Services Team Member, you’ll be the person our guests rely on to handle their check in and check out, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we need from you

You will use your previous hotel experience and Opera (Property Management System) expertise to look after our guests, from arrival to departure and every step in between. As the face of the hotel your presentation, local knowledge and ability to take ownership of any issue or request will be the key to creating a seamless experience for each guest.

To be successful in this role you'll be a motivated, positive person with excellent interpersonal skills. You'll also have:

  • Valid Australia working rights
  • A NSW Responsible Service of Alcohol Certificate
  • A full NSW drivers license
  • Availability to work across a seven day rotating roster
  • Be able to follow safe work practices and know how to carry out duties in a quick and efficient manner, while using your passion for delivering excellent customer service to provide a memorable guest experience

Ideally, you'll have service experience in a luxury environment.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, meals on duty, great employee discount on our hotels worldwide, fantastic local discounts and a supportive training plan from day one.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.